With a Tangled Skein
My library, and the branch campus where I work, is quite small and in a very rural part of Alabama.Â We have about 250 students right now, though enrollment doubled since we opened the new building and we expect it to keep growing.Â I’ve been quite busy the last few weeks with a new and rather odd trend, and I’m wondering if it’s demographically based or perhaps caused by a wierd atmospheric disturbance.Â Students are coming to me to ask how to do assignments for other instructors.Â I’ve gotten used to teaching basic computer literacy, “This is a mouse” or “this is how you print,” or “this is how you make Powerpoint print slides with six on a page.”Â We are heavily invested in technology, and almost every class requires the students to do some work within our WebCT/Blackboard framework.Â So of course I’m also answering a LOT of questions about how to attach documents and how to use the email system, but I expect that.Â Recently, though, the threads of my library life have become a bit more knotty as it appears students are thinking I am nearly all-knowing.Â Heh.
Two weeks ago I had a student come in and ask “I have this assignment due, can you tell me what I’m supposed to do?”Â I said sure, assuming it was a research assignment and that she needed help with getting started.Â Nope.Â It was a math assignment.Â And it wasn’t that she didn’t know how to print it out, or save it to her jump drive.Â She wanted me to tell her how to do the math problems.Â I was an English major in college and math is not so much my strong suit!Â I recommended that she see her instructor. Â She hemmed and hawed as though she thought I was holding back on her.Â She was one of the students that I’d helped quite a bit with WebCT and Office 2007, so I suppose I can see why she thought I could be of assistance. Finally I explained that while I was quite capable as a librarian, her needs were of the kind that really should be addressed by her instructor.Â She left, somewhat disgruntled, with a promise to me that she would talk to her teacher.
A few days later, I had a student ask me how to do a sociology assignment.Â Not research, but answering technical questions about scatterplots and outliers.Â ::she shivers::Â Nursing students and bone structure, elementary education students and D’Nealian handwriting.Â It keeps happening!Â Today was the final straw – a student came in and wanted me to show her how to use a website that was required for an assignment.Â The instructions were quite clear, and after just a moment I saw that it was a basic online survey to evaluate a student’s computer skills.Â She seemed in a panic about what to do, and terrified that she would fail her computer class.Â I had her read through the assignment out loud, making comments like “see, you go to this website” and “once you click on the link it takes you to a survey” and said that was really all I could do to help.Â She really wanted me to stand there while she did it, but fortunately I had another student waiting at the desk which made for a convenient excuse.
I am fine with helping students navigate websites.Â I am fine guiding them to information about D’Nealian handwriting, or telling them what reference book they can use to find a labeled skeleton or some statistical analysis definitions.Â But where is the line to be drawn?Â If I had walked her through using this website, I would’ve essentially DONE her assignment for her.Â Whether by fate, luck, or blessing, I am not a nursing instructor, nor an early education instructor, and DEFINITELY not a math instructor.Â But I am comfortable using computers and navigating online, so it’s harder for me to “say no” when students ask for help in those areas.Â How do y’all handle students who want you to help them with everything – especially those things far outside your purview as a librarian – even when you may have some knowledge about the subject?