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	<title>Comments on: Academic Librarians Are Not Salespeople &#8211; But They Should Be</title>
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	<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/</link>
	<description>Blogging by and for academic and research librarians</description>
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		<title>By: Designing Better Libraries &#187; Good Library Customer Service</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-141587</link>
		<dc:creator>Designing Better Libraries &#187; Good Library Customer Service</dc:creator>
		<pubDate>Fri, 18 Sep 2009 16:25:28 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-141587</guid>
		<description>[...] thinking about customer service in her library. One of the observations that caught my attention (and something I&#8217;ve commented on previously) was that front-line librarians do indeed have something to sell &#8211; so having some qualities [...]</description>
		<content:encoded><![CDATA[<p>[...] thinking about customer service in her library. One of the observations that caught my attention (and something I&#8217;ve commented on previously) was that front-line librarians do indeed have something to sell &#8211; so having some qualities [...]</p>
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		<title>By: Didn’t know I needed to be a salesperson &#124; Teaching</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-128761</link>
		<dc:creator>Didn’t know I needed to be a salesperson &#124; Teaching</dc:creator>
		<pubDate>Thu, 25 Jun 2009 06:36:15 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-128761</guid>
		<description>[...] Bell talks about this a bit in his post Academic Librarians Are Not Salespeople &#8211; But They Should Be:  Somewhere during the discussions one of the participants said something along the lines of [...]</description>
		<content:encoded><![CDATA[<p>[...] Bell talks about this a bit in his post Academic Librarians Are Not Salespeople &#8211; But They Should Be:  Somewhere during the discussions one of the participants said something along the lines of [...]</p>
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		<title>By: drive-by advocacy. &#171; info-mational</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-127251</link>
		<dc:creator>drive-by advocacy. &#171; info-mational</dc:creator>
		<pubDate>Wed, 03 Jun 2009 21:29:03 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-127251</guid>
		<description>[...] something to do with showing a bit of personality while you are busy communicating your utility. Bell and Farkas offer different perspectives on the issue of the &#8220;sell&#8221; moment in library [...]</description>
		<content:encoded><![CDATA[<p>[...] something to do with showing a bit of personality while you are busy communicating your utility. Bell and Farkas offer different perspectives on the issue of the &#8220;sell&#8221; moment in library [...]</p>
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		<title>By: A Conversation with Kristin Antelman &#124; In the Library with the Lead Pipe</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-122582</link>
		<dc:creator>A Conversation with Kristin Antelman &#124; In the Library with the Lead Pipe</dc:creator>
		<pubDate>Wed, 29 Apr 2009 11:05:52 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-122582</guid>
		<description>[...] been involved in the conversation inspired by the 2009 provocative statements include: Steven Bell (ACRLog); John Dupuis (Confessions of a Science Librarian); Meredith Farkas (Information Wants To Be Free); [...]</description>
		<content:encoded><![CDATA[<p>[...] been involved in the conversation inspired by the 2009 provocative statements include: Steven Bell (ACRLog); John Dupuis (Confessions of a Science Librarian); Meredith Farkas (Information Wants To Be Free); [...]</p>
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		<title>By: More Provocative (if less provoking) Statements</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-118810</link>
		<dc:creator>More Provocative (if less provoking) Statements</dc:creator>
		<pubDate>Fri, 10 Apr 2009 18:22:55 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-118810</guid>
		<description>[...] Information Wants To Be Free: Didn&#8217;t know I needed to be a salesperson [...]</description>
		<content:encoded><![CDATA[<p>[...] Information Wants To Be Free: Didn&#8217;t know I needed to be a salesperson [...]</p>
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		<title>By: Didn&#8217;t know I needed to be a salesperson &#124; Information Wants To Be Free</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-118788</link>
		<dc:creator>Didn&#8217;t know I needed to be a salesperson &#124; Information Wants To Be Free</dc:creator>
		<pubDate>Fri, 10 Apr 2009 13:22:30 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-118788</guid>
		<description>[...] Bell talks about this a bit in his post Academic Librarians Are Not Salespeople - But They Should Be:  Somewhere during the discussions one of the participants said something along the lines of [...]</description>
		<content:encoded><![CDATA[<p>[...] Bell talks about this a bit in his post Academic Librarians Are Not Salespeople &#8211; But They Should Be:  Somewhere during the discussions one of the participants said something along the lines of [...]</p>
]]></content:encoded>
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		<title>By: lburn</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-118286</link>
		<dc:creator>lburn</dc:creator>
		<pubDate>Mon, 06 Apr 2009 18:26:28 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-118286</guid>
		<description>&quot;Provocative&quot; doesn&#039;t necessarily mean it provokes thought.

Sensationalistic is more apt here; drawing attention to where little is due.</description>
		<content:encoded><![CDATA[<p>&#8220;Provocative&#8221; doesn&#8217;t necessarily mean it provokes thought.</p>
<p>Sensationalistic is more apt here; drawing attention to where little is due.</p>
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		<title>By: I&#8217;ve been provoked! Well, not really. &#124; Information Wants To Be Free</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-117999</link>
		<dc:creator>I&#8217;ve been provoked! Well, not really. &#124; Information Wants To Be Free</dc:creator>
		<pubDate>Fri, 03 Apr 2009 01:48:06 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-117999</guid>
		<description>[...] Bell commented in a recent ACRLog post that there hasn&#8217;t been much reaction to the Taiga Forum Provocative Statements. I&#8217;ve [...]</description>
		<content:encoded><![CDATA[<p>[...] Bell commented in a recent ACRLog post that there hasn&#8217;t been much reaction to the Taiga Forum Provocative Statements. I&#8217;ve [...]</p>
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		<title>By: Marilyn R. Pukkila</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-117782</link>
		<dc:creator>Marilyn R. Pukkila</dc:creator>
		<pubDate>Mon, 30 Mar 2009 17:33:41 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-117782</guid>
		<description>And here I&#039;ve been secretly hoping that the recent financial crisis would finally push us to question the notion that a market/business model is the be-all and end-all for any endeavor, most especially education!  :-)

For myself, I, like Barbara, think that &quot;teacher&quot; sums it up pretty well, though I&#039;ll also accept the term &quot;advocate&quot;.  &quot;Salesperson&quot; just doesn&#039;t cut it, since I&#039;m not selling anything, and &quot;marketer&quot; ditto -- it&#039;s a library, not a marketplace!  That doesn&#039;t mean I won&#039;t become familiar with marketing techniques and choose to use those I find appropriate for the setting and the patrons (there, I said it!  ;-) ).  But words have power, and they convey meanings; I want the people I work with and for to know what I am and what I do.  Even if they have only a vague notion of what &quot;librarian&quot; means, it certainly means something different than &quot;marketer&quot; or &quot;salesperson&quot; -- and well it should!</description>
		<content:encoded><![CDATA[<p>And here I&#8217;ve been secretly hoping that the recent financial crisis would finally push us to question the notion that a market/business model is the be-all and end-all for any endeavor, most especially education!  <img src='http://acrlog.org/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>For myself, I, like Barbara, think that &#8220;teacher&#8221; sums it up pretty well, though I&#8217;ll also accept the term &#8220;advocate&#8221;.  &#8220;Salesperson&#8221; just doesn&#8217;t cut it, since I&#8217;m not selling anything, and &#8220;marketer&#8221; ditto &#8212; it&#8217;s a library, not a marketplace!  That doesn&#8217;t mean I won&#8217;t become familiar with marketing techniques and choose to use those I find appropriate for the setting and the patrons (there, I said it!  <img src='http://acrlog.org/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' />  ).  But words have power, and they convey meanings; I want the people I work with and for to know what I am and what I do.  Even if they have only a vague notion of what &#8220;librarian&#8221; means, it certainly means something different than &#8220;marketer&#8221; or &#8220;salesperson&#8221; &#8212; and well it should!</p>
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		<title>By: Maura Smale</title>
		<link>http://acrlog.org/2009/03/24/academic-librarians-are-not-salespeople-but-they-should-be/comment-page-1/#comment-117692</link>
		<dc:creator>Maura Smale</dc:creator>
		<pubDate>Mon, 30 Mar 2009 02:24:51 +0000</pubDate>
		<guid isPermaLink="false">http://acrlog.org/?p=1430#comment-117692</guid>
		<description>I&#039;ve been thinking a lot lately about the growing value of marketing skills in our information-rich world. As the amount of available content (defined loosely to include text as well as audiovisual/multi- media) increases, is it harder for “the good stuff” to rise to the top organically? Not only on the Internet (and despite attempts to optimize content for search engines), but also in scholarly publishing and other types of media. Strong content is necessary, of course, but perhaps strong marketing is, too, in order to help users differentiate between the many, many options available.

While I consider myself to be ever-so-slightly on the extrovert side of the extrovert/introvert boundary, I must admit that I&#039;m not entirely comfortable with an increased focus on marketing. My job involves lots of faculty outreach and collaboration as well as teaching, which I love. But I find that too much time spent in salesperson mode (e.g. working on library PR materials) can make me weary. It seems to me that many librarians are firmly on the introvert side – I think it might be difficult for the profession to focus on marketing as much as we may need to in the coming years. The book you point to is a great start, and perhaps professional development courses or webinars as well?</description>
		<content:encoded><![CDATA[<p>I&#8217;ve been thinking a lot lately about the growing value of marketing skills in our information-rich world. As the amount of available content (defined loosely to include text as well as audiovisual/multi- media) increases, is it harder for “the good stuff” to rise to the top organically? Not only on the Internet (and despite attempts to optimize content for search engines), but also in scholarly publishing and other types of media. Strong content is necessary, of course, but perhaps strong marketing is, too, in order to help users differentiate between the many, many options available.</p>
<p>While I consider myself to be ever-so-slightly on the extrovert side of the extrovert/introvert boundary, I must admit that I&#8217;m not entirely comfortable with an increased focus on marketing. My job involves lots of faculty outreach and collaboration as well as teaching, which I love. But I find that too much time spent in salesperson mode (e.g. working on library PR materials) can make me weary. It seems to me that many librarians are firmly on the introvert side – I think it might be difficult for the profession to focus on marketing as much as we may need to in the coming years. The book you point to is a great start, and perhaps professional development courses or webinars as well?</p>
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