Archive for August 23rd, 2010
Is There A “Rescue Plan” At Your Library
There are two kinds of academic librarians. The ones who immediately knew what this post is about, and those who have no clue. Until a short while ago, I’d have put myself in the latter group. That was before I attended this conference session on the topic of staff development. The speakers demonstrated a method [...]
Posted: 23 August, 2010 in Public Services.
Tags: difficult_patron, public_services, rescue_plan
Comments: 7