New and Improved – or Not?
One of the lovely surprises awaiting those who have been away from the reference desk for a while is the numerous spanking new database interfaces that have sprouted up. There seem to be more than usual this year, and while some are improvements, others, frankly, need a good spanking. One that has us particularly flummoxed is the new JSTOR interface that defaults to searching material your library doesn’t have and offers new layers of confusion. (“Is this article available at my library in another database?” “Sorry, we can’t tell you that, but we can provide a handy link through our publisher sales service to purchase articles.”)
As an aside, do publishers seriously expect people to purchase articles for $12, $25, or $35 a pop? Really? They have not met my patrons. But I digress.
I was coasting along in blissful ignorance until I got this guest post from our occasional correspondent from Bowling Green State University, Amy Fry. I have a feeling JSTOR will be getting a lot of feedback on their “improvements.” Here are some thoughts to start the conversation.
What Were They Thinking?
Electronic Resources Coordinator
Bowling Green State University
Today is the first day of the new semester at BGSU, and also the first school day of the new JSTOR interface.
What were they thinking?
JSTOR began life as a journal archive, but librarians have long treated it as an all-full-text, all-scholarly database for journal literature. While its search interface lagged, with limited options to weed out unwanted items or zero in on the most relevant results, its content was stellar, and librarians felt confident promoting it to students as a reliable place to find full-text scholarly sources. As a result, JSTOR has a strong brand not only with librarians, but with faculty and students at all kinds of institutions. Those days appear to be over, at least for now.
Last year, JSTOR embarked on a â€œcurrent scholarshipâ€ endeavor, which allows libraries to use JSTOR as a portal for current subscriptions to some titles. The interface upgrade that went into effect this weekend was meant to support that program. But now that the upgraded interface is live, I can see what this means for JSTOR libraries.
JSTOR has added several confusing layers to its formerly reliable content archive that are guaranteed to confound the most experienced JSTOR user. The search screen contains two limiters â€“ â€œinclude only content I can accessâ€ and â€œinclude links to external content.â€ The first is unchecked by default and the second is checked by default. This guarantees the broadest journal searching in the archive, but it also means that, after doing a search, users at many institutions will see three kinds of results â€“ ones that are full text, ones that give citation and â€œaccess options,â€ and ones indicating there may be full text on an â€œexternal site.â€
These last are the â€œcurrent issues,â€ and have appeared in JSTOR search results (for titles in librariesâ€™ subscribed JSTOR modules) since last year. Clicking on one of these in the results list shows its citation, abstract and references. Since we have enabled openURL on JSTOR, it also shows our openURL button (which will allow users to link to full text or interlibrary loan). Next to our openURL button, however, there is a box that says â€œyou may not have access,â€ and to â€œselect the â€˜article on external siteâ€™ link to go to a site with the articleâ€™s full text.â€ Nowhere on this page do I see an â€œarticle on external siteâ€ link, but at least the openURL button is there.
The real problem is with the other articles â€“ the ones that only offer â€œcitations and access options.â€ These are articles from the modules of JSTOR to which my institution does not subscribe. Formerly, articles from non-subscribed JSTOR modules did not even appear in my institutionâ€™s JSTOR search results. This was certainly preferable to how these are handled now: now when users click on them, they see the first page of the pdf and have the option to show the citation information, but at the top of the screen is a yellow box containing the text, â€œYou do not have access to this item. Login or check our access options.â€ Clicking on â€œloginâ€ takes users to the MyJSTOR login screen which asks for your MyJSTOR username and password or gives users the option to choose their institution from a list of Athens/Shibboleth libraries. Clicking on â€œaccess optionsâ€ informs the user he or she must be a member of a participating institution, links to a list of participating institutions, then gives the user the option to purchase individual articles or subscriptions. Worse, newer articles display a price and direct link to purchase the article right next to the first page of the pdf.
Nowhere on this screen do users have the option to use openURL to link to full text or interlibrary loan. In effect, JSTOR has pre-empted library subscriptions to current content for links to purchase articles directly from publishers. For example, if I found an article from The Reading Teacher in JSTOR, I will see the option to purchase it, but be offered no other way to access the full text. If the openURL button for my library appeared there, I would know that my library has access to this article in half a dozen other databases and I would never have the need to purchase it.
Academic librarians at institutions like mine â€“ non-Athens/Shibboleth, non-full-JSTOR-archive subscribers, can expect to get a ton of questions now from students. Expecting JSTOR to be (at least mostly) full text as it has always been, these students will log in upon accessing the database (if they are off campus). When they find one of these â€œaccess optionsâ€ articles in JSTOR, they will try logging in again, then, when that doesnâ€™t work, they will look for our institution in the list of Athens/Shibboleth institutions. Then, if itâ€™s an article they really want, they will call or IM the library and explain that JSTOR is asking them for a login, which will be a troubleshooting struggle as this usually only happens when students try to access JSTOR from Google or Google Scholar. In the worst-case scenario, they will waste their money on content we already purchase elsewhere. In an even worse worst-case scenario, they will abandon JSTOR as another confusing and misleading library website and turn to other sources. Students are not terribly likely to purchase individual articles â€“ they are more likely to move on and try to find something that is full text, even if it is less relevant. This may turn out to be a boon to EBSCO, but itâ€™s going to frustrating as hell for libraries, and could turn sour for JSTOR.
JSTOR apologists will no doubt point out that individual users can change their limiter options on the initial search screen and search only content that will give them full-text results in JSTOR. But they will only do this if they understand what â€œinclude only content I can accessâ€ and â€œinclude links to external contentâ€ mean and, despite the explanatory text linked to the latter, I am not even entirely sure what these mean. Is â€œcontent I can accessâ€ just my institutionâ€™s JSTOR modules, or does it include â€œcurrent issuesâ€ links for titles in my institutionâ€™s JSTOR modules, and, if so, are all of these indeed titles I have full-text access to through my institutionâ€™s current subscriptions? Good question. Do the â€œlinks to external contentâ€ mean just current issues and, if so, are they current issues for just titles in my libraryâ€™s JSTOR modules, or for those in all JSTOR modules? I have made notes to ask JSTOR these questions when they get back to me about why the heck my openURL button doesnâ€™t appear in results with the other â€œaccess optionsâ€ for articles outside our JSTOR modules, but most users donâ€™t even realize JSTOR has modules, and likely will not be able to understand what these two limiters mean, even after theyâ€™ve done a search.
So, what is JSTOR thinking? It seems like they are trying to move the archive towards being an expanded content platform in order to become an expanded platform for discovery, but have skipped some vital steps along the way. Letâ€™s not forget, JSTOR has no administrative module, it has certainly not fully implemented openURL (as this platform upgrade shows), and though it does offer COUNTER Journal reports, it still offers no COUNTER-compliant statistics for sessions and searches.
I think Amy has nailed it by describing this as a fundamental shift from journal archive to “discovery platform.” I don’t know how your users will respond, but I predict mine will be confused and unhappy – at least until they get the hang of manually selecting “content I can access” every time they search. (There is no option for libraries to set that as a default.) Much as I respect JSTOR, I’m not looking forward to the questions we’ll be getting.
What do you think?
Illustration courtesy of autumn_bliss.