Archive for January 4th, 2011
Don’t Make It Easy For Them
This month’s post in our series of guest academic librarian bloggers is from Andy Burkhardt, Emerging Technologies Librarian at Champlain College in Vermont. He also blogs at Information Tyrannosaur. I love customer service in libraries. I love improving our systems and services so they are more user-friendly. I love helping students with their research and [...]
Posted: 4 January, 2011 in Public Services, Simplicity vs. Complexity, Student Issues.
Tags: customer service, instruction, reference, students
Comments: 8