Archive for April 19th, 2011
Finishing Strong: Manage The Ending
When it comes to things like the reference transaction, library instruction or our personal presentations, we often are advised to get things off to a good start. Ask the right questions to quickly find out what the user really wants. Start with an attention grabber to draw in the learner. Make eye contact and be [...]
Posted: 19 April, 2011 in Simplicity vs. Complexity.
Tags: complexity, endings
Comments: 3