Category Archives: Just Thinking

Use this category for raising questions and thinking out loud or reflecting on writings for which there is no real specific topic.

Second Semesters: Meeting Expectations and Setting Goals

Classes started this week. Utah State University  seems to go back to school earlier than other institutions I’ve been associated with, whether this is a truth or just a feeling based on my always busy and never resting natural state I can’t know. As you might recall from my first post on ACRLog,  I felt the pressure of freedom hanging over my head as I approached my first tenure meetings and class sessions. As I look back on the goals I set, I can’t help but be a little disappointed that I didn’t get the large projects I had planned finished or even near completed. Sometimes I set the bar too high, and sometimes other priorities took important parts of my time. While I stressed about what I could do in the time I had, I didn’t know what it was like to work in this environment despite my degree.

Going with the flow is difficult when you feel the need to justify your existence. When I started, there was an urgency, self-imposed, on hitting the ground running. Freedom, as well as a new job, breeds deflated self-worth and a need to prove myself. I was lucky to start with two fantastic new librarians, who, much like me, felt a need to contribute and change the world in that first month. Our worth was already ( probably) proved and our anxieties over changing the world probably caused us too many sleepless nights in the first semester.

I often read  that employers “made the right choice” when they chose you. I never really believed it when it came to me, and that is why I set outrageous goals for my first 6 months many of which were impossible.

Hope springs eternal, and while a new semester means new challenges from our students it means a second chance for planning and goal setting. The key thing I learned in my first semester is that there will always be a second semester. I’m setting goals and expectations to reflect that, here is what I learned:

  1. I learned about writing and research goals.

I came to Utah State with four years of graduate school behind me. That means 8 semesters of seminar classes, with article length sojourns into the deepest recesses of popular cultural memory and library sciences. I spent much of the summer attempting to fit the projects I worked on in classes into what I needed for my tenure dossier. Try to change the world of libraries with a paper on paranormal manifestations of Abraham Lincoln and you’ll see what I’m talking about. I struggled to come up with new topics, in part because I didn’t want to abandon these ideas and papers. I talked to mentors about following these strings to their natural conclusions, but it seemed like more of an outside hobby than a true tenure quality research portfolio. These were the projects I had and I felt desperate to have logs in the fire.

Putting these projects on the shelf was one of the best decisions I’ve made. There might be a day when I can work on them again, but by taking a single breath and looking around me I found colleagues who were open to sharing their ideas and building projects together. By letting the research come to me in my day-to-day library world I found myself producing better research, thinking better ideas, and learning about new approaches to my work than I ever would have had I focused on what I had previously done. Everyone in academic libraries is intellectually curious, and as such, the job sparks interest in new approaches and problems. When I calmed down, research projects hit me directly in the face through the natural course of my work.

  1. I learned about learning goals.

Many new librarians complain about their library schools; “ I didn’t take the right classes” or “I didn’t learn how to do this” are common refrains on both twitter and in the real world. Nothing in library school can prepare you for the specific things required in your new job in your first year. We all come with either theoretical approaches or with experiences from our grad schools. While I have drawn from my experiences as a graduate assistant and as a student (especially in metadata and digital preservation classes), the real library is different from the one we apprentice in.

This isn’t to say that this isn’t valuable, or that library school is not something that helped me get to where I am, but believing that it was the end-all be-all of libraries and that graduating from the top library school in the country meant that I didn’t have anything to learn was a mistake. I basically had to re-learn everything. Learning is an expected part of our jobs and being ok with not knowing all the answers or solutions is ok.

Each library has its own politics and policies that hinder and promote our lives as librarians. Library school teaches us about the ideal library (a mixture of Ranganathan and Borges), but the library we work in, far from ideal, is the one we have to navigate. No class can teach you about what Utah State University Libraries needs today or tomorrow. But the people I work with are more than willing to welcome me into this world. I learned on the job, and I’m still learning on the job.

  1. There’s always room for saying no.

I came to Utah by myself and decided, socially at least, to say yes to everything. I’m an introvert and an only child as a result I like to be alone and by myself. But…I’ve been to Pioneer Day Parades, Porch Crawls, I’ve watched fireworks with families, I’ve hiked several mountain passes, I’ve driven to the lake 45 minutes away ( I don’t swim). I didn’t make a whole lot of friends in graduate school and I knew that this time needed to be different. Saying yes to everything worked socially, but I found very quickly that it didn’t work so well at work.

Along with my struggles to prove myself I wanted to be a “team player” and take whatever share of the load that was offered to me. I ignored warnings of burnouts and back aches as I took all that I could. Somewhat legendarily I took 7 freshmen orientation sessions this Fall (everyone else did no more than 3 and even that was a lot). You need someone on Saturday to give tours? I’ll be there. You need a desk shift covered? I got it.

I don’t’ regret doing these things, and I don’t think it was detrimental to my mental or physical health but saying no is as healthy as saying yes to social engagements. I learned that saying no today left a yes for tomorrow. My colleagues set boundaries for themselves primarily because our time is limited. Doing a dozen things half way isn’t helping anyone. Along with the research goals, there is always another day, week, or month to accomplish tasks. I don’t advocate putting important tasks off, but I truly believe that pacing myself is going to lead to more gains and more triumphs tomorrow than losing sleep tonight.

I’ll be the first to admit that I barely take this advice or have learned completely from these moments.  But second semesters are opportunities to start again and start fresh. I have a mountain of tasks ahead of me, classes to teach, and papers to present. I’m more comfortable today with the job ahead. All it took was time and another go around.

Meta Top Ten: An Infinitely Regressive New Year to You!

infinitergression_fractal_stuartpilbrow_flickr
stuartpilbrow CC BY-SA 2.0

One of my favorite things to do as a kid while my mother practiced the organ was play in the church’s bridal suite.  It had this closet of two large mirrored doors opening to a floor-to-ceiling mirror.  I’d close the mirrors on my leg or arm, slide around in there and watch my appendages travel into infinity.  As a librarian this has always been my go-to symbol of all things meta —  metadata and (my favorite) the you-don’t-know-what-you-don’t-know problem.  Answering the New Year’s call for reflection, I thought I’d put a meta twist on the top ten themes from my 2016 and some 2017 resolutions in response to the same.

10. Death – The 10 Best and Worst things to say to someone in grief

It feels like 2016 brought a lot of death.  Maybe I’m just becoming more aware of it as I age. Then again, the first of the year marks the death anniversary of a dear friend and my first experience of losing someone very close to me.  So, loss and grief have since then been particularly acute themes this time of year.  In 2016, I experienced death in my professional life as well. Navigating this brought to mind the list above and an American Libraries article on death cafes in libraries. Knowing firsthand the physical effect of stress on one’s health, and the reverse benefits of de-stressing, death can be a brutal reminder of the stakes involved.  So, I’ve resolved to relearn and practice coping skills for anxiety and stress at work this coming year.

9. Happiness 15 Things Incredibly Happy People Do

I first learned some of this list’s tips during my involvement in organizational and staff development work at my institution — #1 through Brene Brown’s vulnerability research and #3 through mindfulness.  I have since put many more to use during stresses like the tenure review process and reorganizations.  One of my 2016 resolutions was to do more perfectly reasonable travel (#4 on this list), which I did to two neighboring states this year. Less reasonably, I was even able to get all the way to Hawaii!  In 2017 my focus will be going offline, building relationships, and taking more chances, all helping me with meta list items 5, 3, and 2 below.

8. Reduce Stress De-Stress at Your Desk

After a back injury two years ago, I’ve made fits and starts at keeping up an exercise practice.  The stretches my chiropractor recommended were a lot like these, but not nearly as fashionable or fun.  This year I finally have a morning yoga routine down, and hope to kick it up a notch in 2017 by adding these moves back in during the day.

7.  Time Management How to Design Your Time Rather…

One of the professional colleagues who passed this year, Shane Lopez, was the author of Making Hope Happen.  His work is one among many built upon positivity research.  Similarly, this 5-minute read from Fast Company gives a positive strengths-based approach to time management.  But you should really check out the time research of Dawna Ballard who was the 2016 ER&L conference opening keynote speaker.

6. The Election Behind the Lens: 2016 in Photographs

The presidential election was certainly was a significant marker of 2016, and the issue of fake news cycles signaled renewed attention to digital information literacy for libraries.  White House photographer, Pete Souza, reflects on the Obama presidency in one of my favorite list mediums, a photo series.  And to healthy resolutions (laughter being the best medicine), I’ll just leave this bonus list right here.

5. TechnologyHere’s What Happens to Tech in 2017 (Unless 2016 Was All a Dream)

The election cycle had me enmeshed in social media, leading me to consider some serious de-teching resolutions in 2017. So far that’s meant removing Facebook from my phone and an online password management overhaul.  The former took two seconds, the latter the better part of an entire day.  This year also brought a number of new technologies to my work — VoIP phones, among others.  WIRED magazine is great for keeping up to date on such things, even if it does sometimes cause me existential dread.

4. DESJ Recommended Readings in Critical Librarianship

My university welcomed both a new dean of libraries and a new provost in 2016.  Both have shared a strong commitment to action on issues of diversity, equity, and social justice (DESJ).  My 2016 reading, limited as it was, occurred mostly in this vein.  Since exploring this in my first ACRLog post, I’ve been learning about the use of gender pronouns, my own biases, and microagressions.  My resolution in the new year is to facilitate conversations about how these issue play out beyond the service desk in our daily work.

3. More Reading and WritingThe Greatest Books of All Time, As Voted by 125 Famous Authors

Feeding my recurring resolution to read more, here’s another recommended reading list by one of my favorite sources. In 2016 I took to writing about the changes in my work for traditional publishing venues.  But joining the team of bloggers ACRLog in 2016 has been an amazing opportunity to learn from other academic librarians and (hopefully) become a better and more habitual writer in my profession.  Still a newbie, I confess that each post so far has been met with part inspired anticipation and part crippling anxiety.  I know reading and writing more are the surest ways to improve each skill.  Surely with such practice (and above lists 9, 8, 7) the intensity of it all will ease.

2. Ask for help5 Ways to Get Better at Asking for Help

I also know the benefits of asking for help.  Unfortunately this is also the hardest for me to put into to practice, so much so I considered leaving it off the meta list altogether!  Interestingly, these suggestions for improving that ask mirror some approaches I’d like to take in my research this year.  Ultimately, I want to take what the reference interview did for patrons asking librarians for research help at the desk and apply it in other, different kinds of information needs in the library.  How do patrons ask for help differently when troubleshooting access to digital resources?  How do we ask help of our colleagues when needing their assistance to change workflow? How do we ask for help when power dynamics change from patron and librarian to staff and supervisor?  A big resolution will be getting this research question out there (no, really, this time) and asking for help.

1. Cats The most popular cats on YouTube

Really nothing at all to do with the old or new year, but what library meta list would be complete without cats?

Do you have another list, resource, or comment to add on these themes?  Please share!

 

Exploring artifacts of students’ learning trajectories, or The view from here

I’ve been serving on the Institutional Review Board (IRB) at my institution for a little over a year now. If you’re not familiar with the purpose and scope of an IRB, it’s generally the group’s charge to review, approve, and monitor research conducted with human subjects. It’s the IRB’s responsibility to ensure that researchers are taking steps to protect the safety, welfare, rights, and privacy of subjects.

A majority of the applications I’ve reviewed in the past year have been submitted by undergraduate student researchers. At my undergraduate-only institution, it’s not unusual for students to propose and conduct studies. I’ve really appreciated the opportunity to see students’ research from this perspective. While I often consult with students working on research projects, it’s usually from my vantage point as a reference/instruction-type librarian. I confer with students as they identify topics of interest, explore the literature, identify gaps, develop searching and organizational strategies, and so on. My position as a member of the IRB offers me a different view of their work. In their IRB applications, students describe: their research aims and procedures, the characteristics of their intended subject population, how they will recruit subjects, how they will protect the privacy and anonymity of their subjects and obtain informed consent from them, how they will safeguard the data they collect, the risks involved in their proposed research, and how they will reduce those risks.

Each student’s application is unique, of course, but my colleagues and I have noticed a few challenges that seem to come up more often than not. Most common among these problem areas is the informed consent form. Northwestern University’s IRB describes the importance of informed consent well: “Obtaining informed consent is a basic ethical obligation and a legal requirement for researchers. This requirement is founded on the principle of respect for persons … [which] requires that individuals be treated as autonomous agents and that the rights and welfare of persons with diminished autonomy be appropriately protected. Potential participants must be provided with information about the research project that is understandable and that permits them to make an informed and voluntary decision about whether or not to participate. The amount of information and the manner of presentation will vary depending on the complexity and risk involved in the research study. Informed consent is an ongoing educational interaction between the investigator and the research participant that continues throughout the study.”

The informed consent form, then, is an important method of communication between researcher and potential subject. In my recent sample of applications, I’ve noticed students struggling to effectively convey their projects’ goals, benefits, and risks to potential subjects. Students sometimes leave out important information about what subjects will be asked to do in the studies. Students also often use very technical or formal language that is not only unfamiliar, but likely inaccessible, to people new to their study or discipline. Of course, we all struggle with this. Once we’re inside a research project or, for that matter, a topic or a process of any kind, it can be hard to step outside and see it from a beginner’s perspective.

It’s interesting, though, to perhaps consider the disconnects visible in the forms students have drafted as artifacts of their transitions from research newcomers to insiders. The students, as they work to research and design their own studies, become increasingly steeped in and comfortable with the methods, language, and conventions of the discipline. They may begin to take pleasure in their growing fluency even. Their facility and satisfaction is visible in the informed consent forms they design. They may not yet, however, have the metacognitive awareness to look past–or perhaps back on–their own trajectories to consider how to communicate effectively with their potential subjects, newcomers to their work. Of course, it’s possible that I’m overreaching a bit with this analysis.

Still, the connections between this work and information literacy teaching and learning seem rather notable to me, especially around the concepts of information ethics and audience. When I began this post, exploring these ideas and accompanying opportunities for teaching was my original purpose. What I find more useful at this moment, though, is this reminder about the journey from newcomer to insider and the viewpoints that journey affords, but also sometimes occludes. Despite my best intentions, where and how have I, by virtue of my sightlines, obscured the potential for others’ understanding or blocked their entry? I’ve written before about how librarians are uniquely positioned as translators, which I consider as one of our profession’s core strengths, opportunities, and responsibilities. I’m grateful for these reminders to pause and reconsider my own position, journey, and viewpoints and how that facilitates or hinders my interactions with my students, as well as my colleagues.

Two perspective triangles, with their perspective axis and center” by Jujutacular is licensed under CC BY-SA 3.0.

Director at the Desk

This week I’m trying something I’ve never done before: I’m working one evening and one weekend shift at our Reference Desk. All librarians in the library where I work take a few short Friday evening shifts, including me, but until this semester I’d not yet done reference up to our later weeknight closing or all day on Saturday (though in the past I’ve taught classes at both times).

My main interest in taking these shifts is to learn more about what the library’s like during our evening and Saturday hours. We do a full headcount multiple times each semester of everyone using the library, and keep the usual statistics about reference transactions, circulation, and printing, so we do have some sense of how the library’s used when the full-timers aren’t there. And of course our evening and Saturday library faculty and staff share any concerns or news with us, too. But as both a library director and a researcher interested in how students do their academic work, I’ve been more and more curious to see for myself. How are students using the library outside of the standard work week? What areas of the library see the most use, and are there bottlenecks (if any)? Are there services or sections of the library that aren’t used in these off-hours?

I admit that I was somewhat nervous in the run up to this week. It’s not that I’m concerned about making grave errors — our work is important, but the library’s not an emergency room. But since I’m not on the desk often I feel like my reference skills are somewhat rusty. Our discovery layer was added after I became a director (and stopped teaching regularly), so I’m much less practiced at using it than I was with our online catalog. Technology questions can be tricky, too; I’m grateful that we’ve added a dedicated tech support staff member at the reference desk, which is a huge help for the inevitable questions about campus wifi or using the LMS, not to mention printer jams.

I drafted this post during the second half of my evening shift, and I was delighted to be there! I’m a little bit out of practice in explaining the research process clearly and concisely, but I’m getting better with each question. Midterms are only just over a week away so I’ve had a fair number of research consultations in between requests for the stapler and scanners. It’s been interesting to see the ebbs and flows — we are really, really busy during the 5-6pm class break, especially with students printing out assignments and readings before class, but then things slow down considerably. The quiet floor is quieter than during the day, and the talking floor is quieter, too. I still miss the regular interaction with students that I had before I became Chief Librarian, and it’s been great to have that experience again this week.

Other than scheduling enough time for me to eat before my shift started (which was entirely my own fault), I’m chalking up my stint at reference earlier this week as a success. Tomorrow’s Saturday, and I’m looking forward to going back for more.

Just Add Water: Resolutions for the New Semester

I’m firmly in the midcareer stage of librarianship, but every fall I’m still a little bit surprised by how quickly the campus and library go from quiet intersession to full and busy when classes begin. Our semester started last week at the college where I work. It’s like an instant soup mix: just add water and stir to reconstitute our campus community into a buzz of activity.

Folks in higher education are lucky that we can celebrate two New Years each year if we’d like to: in January and the start of the new academic year in the fall. On the first day of classes I erased my summer whiteboard to-do list and replaced it with our library goals for this year and my other upcoming library and research tasks, a little ritual that both helps me keep track of my schedule and gets me excited about all of the great work we have planned for the year.

All of which has me thinking about resolutions. I don’t make too big of a deal about New Years’ resolutions, though I do try to do a bit of reflection as a new academic year begins (and in January too), considering what I’d like to accomplish during the year and whether I should make any changes to get there. I was reminded that it’s resolution time again by a post last week on the Prof Hacker blog that suggests we ask ourselves “What do we want to make room for this fall?” (It’s a great post — feel free to head over to Prof Hacker to read it, I can wait here.)

Thinking about the resolutions I’ve made in the past, many involve making room in the ways that the Prof Hacker post discusses: for reading, taking breaks, writing, and long-term planning, among others. All are activities that are kind of nebulous and squishy. Typically nothing will immediately go wrong if I don’t do them, and there are plenty of tasks like paperwork to complete and requisitions to approve that have to happen by a specific deadline. It’s easy to let the deadline-driven stuff crowd out the nebulous stuff, a classic problem of short-term vs. long-term gain.

So this year my one resolution is both modest and sweeping: to make room for the squishy stuff on as many workdays as I can. Sometimes that will mean doing one pomodoro of writing before work, and other times it might look like catching up on my reading over lunch, or taking a break, even if only to walk around the block.

Do you have any new academic year resolutions? We’d love to hear about them in the comments. And best wishes for a great semester, too!