This summer my library, like over 60 others, is implementing Summon. Serials Solutions’ discovery layer is meant to provide our users with that “one search solution” we’ve all been waiting for for so long by sucking all our resources (catalog records, local digital collections, and database content) into one central index that searches it all [...]

When it comes to things like the reference transaction, library instruction or our personal presentations, we often are advised to get things off to a good start. Ask the right questions to quickly find out what the user really wants. Start with an attention grabber to draw in the learner. Make eye contact and be [...]

This month’s post in our series of guest academic librarian bloggers is from Andy Burkhardt, Emerging Technologies Librarian at Champlain College in Vermont. He also blogs at Information Tyrannosaur.
I love customer service in libraries. I love improving our systems and services so they are more user-friendly. I love helping students with their research and answering [...]

On October 7, NISO sponsored a workshop in Chicago called “E-Resource Management: From Start to Finish (and Back Again).” In the opening keynote, Norm Medeiros of the Tri-Colleges (Haverford, Bryn Mawr, and Swarthmore) asked what value electronic resource management (ERM) systems bring to libraries. His answer? Not much, yet.
If what your library needs most is [...]

I returned to electronic resources librarianship – and full-time work – 16 months ago in a brand-new e-resources coordinator position at an academic library. The catch? It was in public services.
Not many e-resources librarians live among the folks in reference and instruction – link resolvers, proxy servers, A-Z lists, COUNTER compliance, and ERMs usually keep [...]