Finding and Valuing My Own Voice

Today is my birthday. I am 24 years old. Today also marks the end of my time as an ACRLog blogger. I wanted to use this last blog post to reflect on how much blogging for ACRLog has been foundational to my development, not only a librarian but as a whole person.

When I started blogging, I was a second-year LIS student. I saw ACRLog’s call for new bloggers and, desperate for more lines on my CV in preparation for my upcoming job search, I applied. I had no idea how much blogging would impact me and, someday, become much more than a credential. I had never read Hack Library School (HLS) or seen LIS students blog regularly. I am thankful that the administrators of the blog, Maura Smale and Jen Jarson, accepted and encouraged me. They believed that it was worthwhile to give voice to an LIS student perspective.

My first post, which was about Dr. Steven Salaita’s intellectual freedom case against the University of Illinois, was an amalgamation of many half-developed, disconnected thoughts. I wrote about what the case meant for faculty governance, scholarly communication, and evaluation processes in higher education. I was taking my first scholarly communication class at the time, which meant that I had already started grappling with these ideas. Writing the post gave me the opportunity and the space to piece my thoughts together and shed light on how all of these seemingly unrelated conversations were connected. I was empowered to imagine something new and, even more importantly, reflect.

Every post I have written since that first one has happened in the same way. While (I hope!) that my writing has improved, my process has stayed the same. Before a post, I find myself revisiting conversations, experiences in the classroom, blog posts, and Tweets that push me to think differently. I reflect on how these pieces connect or how they’ve shaped my practice. Often this means that my posts are disconnected, with multiple theses and tangents. But it also means that I’m always becoming a better, more introspective librarian. I know that ACRLog has helped me find this process. It’s something that I hope to continue long after this last post.

There’s a difference between finding one’s voice and valuing one’s voice. I share my age above for a reason. Before I started blogging, I had a hard time believing that anything that I had to say was worth sharing. As someone incredibly inexperienced, I did not have the courage to share my perspective. I hadn’t taught extensively. I was just learning about openness and scholarly communication. I felt like a true novice. When others started sharing, lifting up, and commenting on my ACRLog posts, it helped me realize that a novice perspective is incredibly valuable. It helped me recognize that I could reframe and question concepts that I was still learning about. I found that my new, fresh perspective could be an asset. I always knew that I had something to say. Blogging helped me realize that it was worth saying.

These realizations have solidified my commitment to lifting up LIS students. I have found that our field often conflates ability with experience. Like much of my first year as a librarian, blogging for ACRLog has taught me that newness is not always a limitation. Newness sometimes enables us to see brokenness when others can’t, particularly in ingrained and entrenched practices. That’s why I’m thankful for ACRLog’s collaboration with HLS last January. I’m appreciative of Maura and Jen, and their willingness to run with the idea. I know that we highlighted LIS student perspectives as well as Hack Library School’s blog. I hope that the collaboration gave regular ACRLog readers who might not read HLS an opportunity to recognize and grapple with LIS student concerns.

Finally, being a part of the ACRLog team has been refreshing and life-giving for me. It’s been a constant reminder of the generosity and kindness of many of my library colleagues. I applied to be an ALA Emerging Leader last month. As a part of the application, I was asked to describe effective leadership. I wrote the following:

Effective leadership creates space for others to grow to their full potential. Thus, for me, leadership is not centered on power or control. I believe that we can have the greatest influence when we teach, mentor, and help others develop to be the best that they can be. While it is time-intensive, the investment in others enables them to create lasting, impactful change in the future…It is centered on the principle that working with others always makes ideas stronger and strategies more thoughtful.

Working with encouraging, invested mentors and colleagues through ACRLog has made this abundantly obvious to me. From the writing suggestions they’ve given me to the example they’ve set for shared collaborative work, the ACRLog team has helped me grow to my full potential. Working closely with the First Year Academic Library (FYAL) bloggers has also given me the opportunity to help others grow. I’m thankful for the opportunity to grow while also playing a role in the development of others.

I know that, while it’s difficult, leaving ACRLog will create space for new voices and give me time to pursue other projects (some of which ACRLog has made possible). I hope that the next set of bloggers finds and values their own voice—blogging has been an invaluable tool for helping me to do so.

Attempting to complicate students’ news consumption

“Anyone who isn’t confused doesn’t really understand the situation.”  –Edward R. Murrow

This past semester, per usual, a faculty member who teaches political science at my institution asked her students to read and watch the news. My colleague incorporated, as she normally does, discussion of current events into class time. The presidential primaries and accompanying media circus in the spring proved especially engaging for the students. The resulting class discussions were often productive, raising important questions and issues about government and politics. Yet the discussions also sometimes revealed students’ challenges with news consumption. Students, for example, seemed to bring information and perspectives to class that were mostly confirmations of what they already thought. Students were usually quick to label partisanship, but otherwise often missed bias in the media. Students sometimes seemed unable to tease apart reporting versus commentary.

These behaviors and challenges are likely not a surprise to most educators, especially librarians. Nor are they unique to college students. Many of us grapple with news consumption ourselves. How could we not, in this age of information overload? We are swimming (or is it drowning?) in a sea of information. To keep our heads above water, we skim just the headlines, we visit the sites or apps we’re most accustomed to, we rely on the stories that turn up in our social media feeds. These practices might make the wide and deep information ocean more easily navigable, but limiting our exposure in these ways can strengthen our confirmation bias and subject us to further filter bubbles.

When a first-year student in my colleague’s class last semester asked her for suggestions on where to go to get news, it gave my colleague pause. Sure, some quick suggestions for selected websites or apps could help that student, and perhaps others, engage with current events. But the student’s question prompted my colleague to think more deeply about students’ news consumption behaviors overall. Where and how were students getting their news, she wondered? How did they approach the news they consumed? She informally surveyed students in her courses to get a sense of their habits and perspectives. When she reached out to me to ask if we might work together to help students engage with news on a more regular basis and in more critical ways, of course I said yes. Now we’re aiming to connect students to reputable news sources, but we’re equally if not more concerned with developing their practices and capacities as news consumers and critical thinkers.

I’ve been exploring a number of news literacy resources for inspiration. And there are, indeed, plenty of inspirational projects already: the Center for News Literacy, The News Literacy Project, Why News Matters, and News Literacy 2016, to name just a few. And there are guides aplenty with lists of links to diverse news databases and sites, plus checklists with criteria for evaluating sources for accuracy and authority. But my colleague and I want to focus more on the important questions that can help students reflect on and shape their behaviors and attitudes about accessing and consuming news. We’re trying to distill those complexities into a simple and accessible (read: short) resource guide. Some of the organizing prompts we’ve been brainstorming so far include:

  • Why does news matter? – An understanding of the role of news in society; Motivation to seek news
  • How does news work? – An understanding of how news systems operate and make money; An understanding of who makes decisions in how news is prioritized, reported, produced in different systems
  • Finding (and diversifying) news – Identifying and selecting news sources; Developing a news consumption habit by integrating news into existing media/device usage; The impact of personal news choices on the diversity of information and perspectives encountered
  • What does “bias” even mean? – An understanding of bias as more than liberal versus conservative, Democrat versus Republican; An understanding that “every source is biased and subjective and be able to contextualize such biases”; Considering what information and perspectives are left out of news; Considering the impact of tone, style, language, etc. on audience perception of news; Considering how personal beliefs and experiences impact individual perception of news
  • Cultivating a questioning attitude – An understanding of confirmation bias; Checking for corroboration/verification; Practicing using the lens of news production systems’ and authors’ practices and motives to examine news sources (Ashley, Maksl, and Craft published some helpful prompts in their News Media Literacy scale.)

I imagine this is a topic near and dear to the hearts and minds of many ACRLog readers, so I’m eager to hear your take. What news literacy work have you been doing? What are your favorite examples of news literacy guides and resources? What do you think are the most important news literacy concepts, questions, and tools for students? I’d love to hear your thoughts in the comments.

Our Responsibility to Voters: What Librarianship Should Look Like During the 2016 Presidential Election Season

Since the RNC and DNC have taken place, the 2016 general election is at the forefront of everyone’s minds and news feeds. I wanted to use my final FYAL ACRLog post to talk about this topic of great relevance and importance to all of us while considering the role we should play as librarians at this crucial point in our nation’s history. This topic might also appeal to librarians in other countries who are looking to us with great interest and might also have reasons to engage with politics as professionals. As we cannot and should not push partisan politics on our patrons, the best we can do for patrons is to provide as much information and education as possible to voters, and to help encourage people to exercise their right and responsibility to vote. While the act of voting is far from being the epitome of democracy in my mind, it is one small way that people can make a difference for our country’s future (especially, during the general election, in swing states), and, as librarians who seek to help people become informed and empowered, we should be supportive of and encourage democratic processes, including but not limited to voting.

As librarians, we are expected to remain neutral (and presumably, then, also nonpartisan) especially when patrons are researching topics that are controversial or contested. To insert our own political opinions into our research assistance, teaching, or collection development would be a conflict of interest and an infringement upon our students’ and other patrons’ intellectual freedom – the freedom to explore issues autonomously and independently, without any pressure to conform to anyone else’s points of view. Instead, patrons should be able to freely research the facts and evidence, and come to reasonable conclusions on their own. We can guide them during that process, and help them find information and distinguish between information that is good – information that incorporates sound evidence – and information that is bad, oftentimes because it distorts the facts.

However, neutrality is a myth. (As have many before me have done, I have written more extensively about the myth of neutrality, especially as it relates to peer review, elsewhere.) While we should refrain from unduly influencing our patrons’ research, it is hardly possible to refrain from having an opinion on matters of importance. Besides, to not have an opinion is to silently accept things as they are. No matter what we say, our opinions will influence the types of sources that we point patrons to, and the ways in which we evaluate information with patrons. So it is extremely important that we are mindful of our opinions and seek to counterbalance those by presenting patrons with multiple viewpoints, all the while modeling careful, thoughtful evaluation.

We will have opinions, and that is a good thing as long as they are supported by evidence. To refrain from having an opinion, or to withhold it if we are asked to share it, would be tantamount to tacit acceptance of the status quo. By supporting the status quo, neutral librarians, or librarians who remain silent when asked for their opinions, implicitly support structures of power and privilege that are in place, structures that are oftentimes unjust and harmful, since we do live in an imperfect society. Thus, librarians can and should have opinions about history and politics. Obvious examples include having opinions about the atrocities that have defined our nation’s history, such as the genocide of Native Americans and forced removal from their lands, the enslavement of and accompanying atrocities against African-Americans, and other forms of discrimination and injustices committed on the basis on the race, class, gender, or sexual identity, for instance.

It is quite appropriate for librarians to have strong opinions on such matters, for us to be on the side of social justice and denounce some of the actions of our country throughout our nation’s history. Having a social justice orientation aligns with our professional ethics, which require us to make information available to all people regardless of their identity or the ways in which they are privileged or marginalized. Furthermore, knowledge is power, and by facilitating the processes of knowledge and understanding, we are empowering people and contributing to democratic processes. But in order to support these processes for all patrons, some fundamental beliefs and values are implied, many of which are also principles supported by the founding documents of our nation: equality, liberty, and justice for all.

What are our obligations to our patrons given these universal values and beliefs that our profession, too, specifically seeks to uphold? First of all, we can help voters come to informed conclusions and make informed choices. To be political and encourage politics is different from pushing political positions. There are so many things we can do to help educate voters that do not involve telling people who to vote for or who not to vote for. We can provide patrons with the tools with which they can figure things out on their own – figure out which candidates align with their politics and their values. We can point people to the resources containing factual information and evidence that might lead them to similar conclusions that we ourselves would make about candidates’ policy proposals, as professionals who are also political, as professionals whose values align with those values upon which our country was founded.

How else are librarians political? I would argue that there may be cases where we might want to be political publicly as a profession, and even partisan if necessary, if our ethics requires it. Censoring or prohibiting access to information, or violating patrons’ privacy, especially on the basis of identity alone, would be examples of cases in which we should publicly denounce candidates’ policy proposals. (Librarians and National Security: An Historical Review, by Joan Starr, provides a thorough history of librarians and our professional organizations standing up for privacy rights and intellectual freedom.) As things stand today, there might not be a reason for librarians to denounce certain policy proposals on the basis of our professional values, because such denunciations are already taking place from broad-ranging sectors of our society and such denunciations do not necessarily fall within our profession’s specific purview of information ethics. Currently, I think helping to reveal the truth about candidates through education is enough.

So, finally, what are our specific obligations to help educate and inform patrons? I believe, at the very least, we should provide education about the issues that are important in this election, and about candidates’ positions and policy proposals. I believe that we should view this as a duty, on the basis of our professional ethics and values, which include access to trustworthy information and the facilitation of democratic practices. We should also encourage people to vote, because this is one little way – though not the only way – that people can make a difference to the future of this country, and because it is a part of our mission to help empower people to make use of the information that they find in ways that support their values and beliefs.

I’ve compiled a list of some practical suggestions and pointers. Not every library will have the resources or the time for some of these, but if you do, please commit yourselves to some of them.

  1. Create a LibGuide, or other type of online guide, for voters. Make sure it is in whatever languages are commonly spoken at your university, besides English! Include resources for local and national issues. Promote it in your instruction sessions.
  2. Create a LibGuide, or other type of online guide, for international students and undocumented students, on understanding the election process and about ways in which they can help educate their peers or participate democratically even though they may not be able to vote. Make sure it is in other languages commonly spoken at your university, including Spanish if you have a significant population of Spanish-speaking students. Promote it in your instruction sections.
  3. Have a voter’s guide or handouts (one for international students and undocumented students as well) available at your reference desk, for those who prefer things in print and who might see it who might not otherwise look at a LibGuide. Make sure it is in whatever languages are commonly spoken at your university, in addition to English.
  4. Help your campus and local communities understand how elections work and what will be the impact of their vote. People can decide for themselves whether they vote based on their ideals or whether they vote strategically, if these two things are competing, but you might be able to help them understand the arguments for voting one way or the other. This can be a part of helping voters to become more educated.
  5. Organize a student panel or expert panel to help educate people about the issues or learn how to vote. We’re doing a student panel at my university as an official Debate event, since UNLV is the site of the final presidential debate. Students who are involved in the political process in some way (student government or local, state, or national politics) will explain their political involvement and discuss the issues and background of ballot initiatives in Nevada.
  6. Incorporate political issues or political information into your lesson plans. You can do this if you’re teaching evaluation, for instance. Have a range of viewpoints presented in scholarly articles or other types of sources, and help students sort out the good, factual and truthful information from information that distorts the truth. Or have your students look at annotated speeches in which the commentators perform fact-checking, as an example of evaluating for accuracy.
  7. Host a debate watch party. Have a panel of experts talk about the debate before or after, to help students unpack what happened and how it is important to their understanding of the issues.
  8. Promote all of these resources heavily, on your website and other marketing materials, and make it clear why this issue is important to the library.

If you’re a librarian, it’s okay to be political. It is good to be political; it contributes to our wellbeing as human beings who desire to make a difference in this world. You don’t have to push your political positions, but through helping to educate and empower voters, you are contributing to democracy and furthering the values of our profession. Our job shouldn’t stop there, though. We should encourage and support other forms of political involvement and other democratic processes as well. Some people may not be able to vote (or may consciously choose not to vote for whatever reason), but this does not mean they cannot participate in our democracy in other ways. Encouraging these processes aligns with our values and our ethics, it also contributes to the value of libraries, and we should see it as a duty.

Bite-sized Change

Editor’s Note: We welcome Veronica Arellano-Douglas to the ACRLog team. Veronica is a Research and Instruction Librarian at St. Mary’s College of Maryland. Her research interests include critical librarianship, information literacy, and pedagogy; graphic design and visual communication in libraries; and diversity, equity, and inclusion in LIS.

For years I believed that for change to have any kind of impact, it had to be drastic. I place the blame for this misapprehension squarely on the shoulders of cable TV producers and women’s magazine editors, who seem to have an uncanny ability to tap into the power transformation holds over the human psyche.  

Watch an exhausted working mom’s stunning makeover! See this outdated kitchen become a chef’s dream space! Read about the man who went from couch to triathlon in just 3 months!

I suppose I share some of the blame as well. No one forced me to watch hours of HGTV and What Not to Wear, and yet the promise of drastic change lured me in every time I turned on the TV. There’s inspiration that comes from seeing extreme transformation. It can teach us to dream big and marvel at the amazing capacity humans have for change. It can also be paralyzing. It can overwhelm us with the enormity of the process of change and leave us feeling like we’ll never live up to our potential.

How does change begin?

My library has been in a period of transition over the past few years. Expected retirements, unexpected departures, well-deserved parental leaves, and new additions have all had a significant impact on our library services and the day-to-day work of our library faculty and staff.  Understandably, we’ve been in reaction-mode for a while now–trying to maintain our core mission while deflecting potential negative impacts on services and workflow.

This last academic year was different. It was time for a change of our own making.

Although we continued to tread water in our daily practice, my colleagues and I decided to take a more proactive approach to our relationship with our students. Knowing that our Anthropology faculty frequently collaborated with campus units on ethnographic research projects for its majors, in fall 2015 we offered ourselves and the Library as “clients” to students in an Applied Anthropology course. Our intent was the learn more about the students at our quirky, small, public, liberal arts, honors college. We wanted to know more about how they integrate the library’s resources into their academic work, interact with librarians, and use the library space throughout their day. Working under the guidance and mentorship of their professor and experienced researcher Dr. Bill Roberts, the Applied Anthropology students created research questions, determined which ethnographic research methods would best answer those questions, and carried out the methods with us–the librarians–as additional researchers.

It was participatory action research at its best. Librarians and students were both researchers and research “subjects,” continuously making meaning from discussions with one another and modifying research questions as new information was gathered. Everyone had a stake in this project. The anthropology faculty member and students were so enthused that they continued their work in a new class in the spring and will likely take it up again this coming fall. You can read more about the project and our specific methods on our Library Ethnography Project Libguide.

What do we do with all this information?

This ethnographic project was meaningful as an act of collaboration and as an opportunity for faculty, students, and librarians to learn from one another. But it was also important to all of us that this process be practical, that it produce data that would lead to positive change for the library and students. Or, in the words of one of my amazing colleagues, “So… we’re actually doing to do something with this information, right?”

Right. But what exactly should we do?

Qualitative data (the kind gathered from surveys, focus groups, and free-listing) is big, unwieldy, and complex. It can feel intimidating and overwhelming. It’s easy to give into the mistaken belief that just because the project itself was big–lots of time, lots of people involved–the changes it inspires need to be equally big. There’s pressure to create the kind of dramatic transformation that would lead to a research article, a feature in Library Journal, or a mention in AL Direct.

But change doesn’t have to be big to be impactful.  

One of our project collaborators, a cataloger by training, grouped and categorized much of the qualitative information gleaned from our open-ended survey questions and focus groups into “actionable issues.” (Annie Armstrong, Catherine Lantz, Annie Pho, and Glenda Insua gave a fantastic presentation at LOEX 2016 on action coding, or coding qualitative information for change if you’re interested in learning more about this practice.) What was most surprising to us was the mundanity of the issues and concerns our students brought up again and again:

  • The temperature in the building is erratic and uncomfortable.
  • Our discovery layer is confusing and unhelpful at times.
  • There are never enough outlets available.
  • It is not clear where certain things are located in the library or what services are available.
  • Reservations for group study rooms are confusing.
  • The library is too loud.

There were of course, other issues, but you can see that the over all theme centers around quite small, ground-level, day-to-day issues. They don’t require a giant library renovation or a complete overhaul of services, but they do inspire change. Through this project, we’ve learned that there are small things we can change about our library and our work that can positively impact our students’ experiences in the library. Things like

  • Designating a portion of our 2nd floor as quiet study space.
  • Posting daily reservation schedules on our group study room doors.
  • Creating aesthetically-pleasing and cohesive signage for our library.
  • Changing our implementation of the default discovery layer settings.
  • Creating monthly PSAs and advertising campaigns highlighting specific library services, parts of the collection, or aspects of the building.
  • Making more extension cords available around the building for student use.

These are our immediate responses to things that are directly under our control. They aren’t earth-shattering, but we think they’ll make a difference to our students and be noticeable to them in the fall. We also have long-term actions we’d ultimately like to see happen, but we aren’t letting the need for radical transformation prevent us from making the small, necessary changes that are easy for a small library like ours.

There’s still another month left before our students return and classes begin, and we’re using the time to carry out some of the actions listed above. What kind of changes (big or small) have you implemented or discussed in your library this summer?

Put a Process On It!

Editor’s Note: We welcome Angela Rathmel to the ACRLog team. Angela is the head of Acquisitions & Resource Sharing at the University of Kansas in Lawrence, Kansas. Her research focuses on libraries’ organizational response to changes in scholarly publishing, acquisition, and access, particularly with respect to organizational communication, information seeking, and knowledge management.

Working in acquisitions and resource sharing, I sometimes struggle to navigate my unique and shared place in the various communities of this profession (ACRL, ALCTS, LLAMA, etc.). I’m often characterized as a “technical services” librarian, but this does not always adequately describe the work I do. In the past 15 years that I have worked in this part of the library, I have seen dramatic changes as a result of the material transition of print to electronic resources. Beyond just the physical format, these changes have meant that technical services staff now work more directly with library users and no longer just process behind the scenes. Our work also involves direct and frequent interaction across more areas of the library than ever before.

I genuinely enjoy working with people. Discovering new ways to communicate across the library, especially through radical change, fascinates me. In spite of these interpersonal interests, in many ways I fall right into the technical services stereotype. I’m a cautious communicator, and my go-to mode of thinking is to solve every issue with a systematized process. Give me a problem and I’ll “put a process on it”!

A particularly cogent example of this tendency occurred recently with some of my colleagues in “public services” (another phrase that no longer adequately describes their work). We were discussing our campus-wide initiatives in diversity, equity, and social justice and how the libraries could support these initiatives throughout all of our services, not just at the service desk.  I saw this as a perfect opportunity to once again lower the barriers between technical and public services. But I worried because I found myself expressing the challenge many of us in technical services face even initiating discussions about our own day-to-day work conflicts. I was fearful about my ability, especially as a leader, to initiate a productive conversation with my staff about conflicts, like microagressions, of which individuals may not even be aware. So, I did what I often do when faced with uncertainty — I put a process on it! I suggested that we solicit the help of trained facilitators from the libraries’ organizational development unit. As one of those trained facilitators, this seemed both a safe way for me get involved, while at the same time satisfying the requirements of scale.

I was amazed at how my colleague’s response could all at once genuinely honor my approach and also persuasively encourage each of us to find our own (maybe different) path. This was not the first time I have questioned the appropriateness of my knack to put a process on things. But that discussion was moment of clarity shaping everything I’ve encountered and thought about since. It has prompted me to examine more closely and even question this tendency that has served me well so far in my path in technical services. I thought I’d begin my introductory post to ACRLog sharing my experience as this kind of librarian, and hopefully in the process discover more about a path forward.

The draw of process

When I talk about process in this context, I mean the way in which I think through the steps of workflow, understand cause and effect, and most efficiently move from point A to point B, all while accounting for the connections in between. For acquisitions and resource sharing, the overarching process we are concerned with is the scholarly communication supply chain and its ability to get the resources users need as efficiently as possible. Individual motivations for this work vary, of course. Some enjoy improving these processes for the economic reasons: the joy of saving money, cutting costs, and demonstrating a return on investment. Some like the ever present source of a puzzle to solve. Many still are motivated by service and how the process makes it easy for other people. Some like fighting for our core values through the process of negotiation with vendors. For the more introverted among us, it seems that processes at their root help create predictability where a thing might otherwise be or feel out of control. This certainly describes the environment in which libraries and we librarians of all types have found ourselves ever since change became the new normal.

The benefit of process is not just for the individual coping with change. It has a direct benefit to the organization as a whole. In my experience, process helps me discover and understand how to use new technologies effectively.  Process has been the language I use to help others through ongoing training. In my library as whole, that language enables me to translate the impact of larger change on our work. Becoming a trained facilitator, I’ve learned better processes of communication between individuals or groups, made meetings run more smoothly, facilitated strategic planning and assessment efforts, and contributed to larger organizational change. How each area within the library addresses their own particular management of perpetual change has brought about all manner of processes, frameworks, assessment models, and mission statements. It seems librarians of all types can put a process on just about everything.

Process in the extreme

The consequence of taking process thinking too far is that it can get in the way of actual doing, or worse, overlook the human need in all of us for deeper meaning and connection. Technical process efficiency taken to its extreme is automation. Even the rise in library automation processes, however, has not eliminated the need for human aspects in the most technical of workflow processes because the environment is filled with people serving people.  I tend to perceive my own process as an act of creativity. As my leadership responsibilities move me from introversion to ambiversion, I prefer to process with others, creating new things and building new relationships. Additional research, suggesting that our minds do not even process or recall like computers at all, supports the notion that there is a more creative present and future for our work.

Processes involved in addressing continual change on an organizational level are essentially human-oriented. These can’t achieve the extreme of automation because they too require ongoing attention for the people involved. How our relationships change, how we communicate across new organizational structures, and how we respond to actual people, are a necessary part of our response to the rapid changes in our work. People and their relationships certainly don’t want to be processed; they need to be seen, understood, and valued.

Process to path

The conclusions I’ve come to are:

  • we need both technical process mindedness and relational mindedness
  • these are not necessarily mutually exclusive

Getting myself to that point means rediscovering the areas of research that piqued my curiosity and inspired my passion for this profession from the start – Devin’s sense-making and research around the reference interview. This research speaks directly to how our systematized human processes and automated systems can and should be relational. The fundamentals of communicating in our profession are constructive,  “tied to specific times, place, and perspectives” (Foreman-Wernet, 2003, p.5). This applies not only for dealing with patrons, but for dealing with one another, inside and across library departments.

I intend to stay involved in interactions and discussion like the one that prompted this reflection. I may not have the capacity yet to effectively communicate, or know how to take action, on issue of diversity, equity and social justice. But I know enough that it is my privilege to learn. My awareness and willingness seem small to me, but I can accept them as important and necessary steps on my larger path.


Dervin, B. and Foreman-Wernet, L. (2003). Sense-making methodology reader: Selected writings of Brenda Dervin. New Jersey: Hampton Press, Inc.