Tag Archives: library as place

Collision Spaces

Please welcome Laura Braunstein to the ACRLog team. Laura is the English Language and Literature Librarian at Dartmouth College’s Baker-Berry Library. She has a doctorate in English from Northwestern University, where she taught writing and literature classes. She has worked as an index editor for the MLA International Bibliography, and serves as a consultant for the Schulz Library at the Center for Cartoon Studies in Vermont. Her research interests include collaborative learning, using archival materials in teaching, and the impact of the digital humanities on teaching and learning. She coproduced the ACRL Literatures in English Section promotional video, “Literature Librarians and Faculty: Partnering for Academic Success.”

A biologist friend just moved in to a beautiful new laboratory building on campus. Her old lab had been crowded and outdated: her graduate students made coffee in her office and there were women’s restrooms only on every other floor. Now she has state-of-the-art research facilities, a spacious office, and her graduate students have their own lunchroom. There’s a restroom right around the corner. So why does she miss the old, inefficient building? Because she never sees anyone anymore. Gone are the chance encounters and serendipitous meetings that would happen, even in the restroom, when a colleague in another department would ask how her research was going.

What my friend misses are the “collision spaces,” those informal physical gathering places, corridors, and hubs on campus where people collide and interact. In a recent blog post, the Ubiquitous Librarian wrote of his visit to TechPad, a collaborative office environment for startup companies near his campus. He mused that academic libraries could learn from the way that business incubators build into their floor plans collision spaces for “serendipitous conversation and discovery.” What does it take to enable an academic library to become a collision space? A cafe? Comfortable seating? Shelter from the elements? A fortunate position in campus geography? Tolerant food and drink policies?

As many lament the coming irrelevance of the academic library, I keep seeing evidence that these rumors of our demise have been greatly exaggerated. The most vibrant collision space on my campus is the library. Day after day it is packed with students, faculty, community members, and visitors to campus. Since we’re in a rural area, we don’t limit access to ID holders from our college. We have long embraced our identity as a resource for the community, and we value the connections that are enabled by being a crossroads for different kinds of users.

Social networking has certainly helped many of us make opportune connections in the virtual world. I would be truly sad, however, if our face-to-face arenas for networking disappeared. Day after day my work is enriched by being able to say: hey, it’s great to run in to you! How is that project going? What are you teaching this term? What can I do to help?

On Technologies and Library Space

ACRLog welcomes a guest post from Maura Seale, Research and Instruction Librarian at Georgetown University Library.

Now that the fall semester instruction rush is over, I have been able to spend some time catching up on my library blog reading as well as my own research. I recently read this post on Academic Librarian about the National Study of Undergraduate Students and Information Technology 2011. The study basically found that undergraduate students are pretty attached to ‘standard issue’ technologies like computers and printers and recommends that universities and colleges should research what their particular students actually use and use that information to make policy.

This post made me think about the recent photo study I worked on at my own library. I work at Georgetown University’s Lauinger Library, which is the main library on campus. It houses the humanities, social sciences, and business collections, and unlike many campus buildings, is open 24 hours on weekdays during the fall and spring semesters. We’re primarily a residential campus and our building sees a lot of use. We (my department, Research and Instruction, and another department, Access Services) decided to do a photo study of some popular study spaces on the second and third floors of the library after hearing a presentation from Kathleen Webb of the University of Dayton. We knew that the library was heavily used and we were interested in figuring out how to make our spaces even more appealing to our students. On random days throughout the spring 2011 semester, we took photos and did head counts of nine distinct spaces. We analyzed this data over the summer and will be writing up our results shortly, after doing a few comparison dates in the fall 2011 semester.

I’m not going to talk about the conclusions we drew about the spaces themselves, as I’m saving that for the article, but our photos revealed a lot of interesting things about how students use technology. One of the spaces we photographed was our reference computer lab, which is very heavily used. That’s right – our desktop computers and especially printers are consistently used throughout the day. In the afternoons and early evenings, there is often a line at the printers; we even recommended that the library consider purchasing more printers, due to heavy use. Our reference room also has long tables that seat six, but they are usually occupied by four or less students, who use that space to spread out. What are they spreading out? Laptops, notebooks, and books, some of which are obviously library books. In the reading room on the third floor, students use the armchairs to read books and newspapers and the tables to use laptops, notebooks, and books.

It’s not that our students don’t use other technologies; I know that they use smartphones just from sitting at the reference desk and whenever I show a class how they can send a text with the call number and title to their phones, they get excited. But they’re still using that technology to find a print book and they snicker at the idea of Tweeting a call number and title. I really don’t see that many iPads on campus and I don’t know how much use our QR codes have really gotten. Sometimes I think that librarians want to anticipate change so badly, and are so keen on meeting our users’ needs that we jump beyond where our users are. It’s important to keep up on trends, of course, and to be open to technological changes as well as willing to embrace them, but we also need to stay grounded in what our specific users want and need. This photo study was invaluable in this regard and now we have evidence to make our case for more and better printers, as silly as that might seem.

What trends have you noticed in your user population? Are you doing anything to assess how technology is or is not being used on your campus? Have you discovered anything unexpected about your users in your own research?