Archive for the tag "reference desk"
Greenhorn mistake #1: Feeling responsible for everything
Recently I was able to put into words a nagging feeling that I was taking interactions at the reference desk too personally. The moment of clarity came when a patron nearly chewed me out because the library copier only takes coins, while printing from the computers is a separate payment system. I caught myself on [...]
Posted: 7 November, 2008 in First Year Academic Librarian Experience, Public Services.
Tags: newbie librarian, reference desk, student assistance
Comments: 7