Daily Archives: November 12, 2007

Adventures in Conferenceland

I recently returned from attending my first conference as a capital “L” Librarian, but it was momentous for another reason: I was actually a speaker. If you’re wondering how exactly a “first-year nothing” ends up speaking at a national conference, well, press on, dear reader.

I owe a great deal of thanks to my colleague Meredith Farkas, who essentially roped me into it. She was asked to fill in for a last minute cancellation less than two months before the conference, and said she’d do it if she could split the time with someone else. She then informed me that I was that someone else. After some mild protestations (well, OK, tears and shouting) I agreed to do it. We set about putting together a presentation on user generated content and split up our allotted time. We brainstormed points and examples, and borrowed some slides from another talk she’d given recently on a related topic. After that, I just practiced my part and hoped it would all be over soon.

Of course, in the end the talk went very well – it was probably a review for some people, but seemed to be enlightening for others. I spoke a little too fast (like always) but had energy and humor that were hopefully appreciated. Above all I learned not to be afraid of all of you out there. We really are all in this together, and we move the profession forward by sharing, networking, and working together. I’m not sure if I would have applied to speak on my own, but I believe I ended up giving a positive contribution (however minor) to the conference, despite my previous underestimation of my abilities. I suppose this is all to say that all of you out there who can’t see themselves putting together a presentation or speaking at a conference should reconsider what you have to offer. I don’t know that I would have done it without a push from Meredith, so I hope this meager blog entry will inspire someone else out there to give it a try.

Aside from that, the conference was great. I quite enjoyed reading Joe Janes’ stuff while in library school, so it was great to meet him very briefly before his keynote (thanks, Hilary!). Casey Bisson is just down the road for me in NH, but I first heard him discuss his Scriblio project in California last week. I did meet a lot of new people, both friends of friends as well as others that came to my talk, and while I’m not exactly sure how all that networking will pay off, I did finally feel like a real member of the profession. I’m looking forward to attending and participating further in what we do for academic librarianship outside of our offices, and am now thinking about putting together a presentation on my own – but what do I talk about? Do I examine something my library’s doing and see if it would help others, or do I try to develop something new and ambitious? I understand that sometimes there can be quite a bit of tension between one’s daily duties and a perceived responsibility to the profession at large – anyone have any suggestions to a newbie on how to best navigate this?

Takes More Than Blogs And Wikis To Build The Socially Networked Academic Library

It’s been two years since OCLC issued its Perceptions of Libraries and Information Resources report, and just over a year since the release of the subset of that report focusing on college students. Now OCLC delivers its latest survey report, Sharing, Privacy and Trust in Our Networked World. Was it worth the wait? While I think this latest report is not quite the blockbuster the last one was, it certainly is an informative document as it helps librarians to put the phenonmenon of the social web into perspective. It offers a different vision of what it means for a library to incorporate web 2.0 technologies, one that requires academic libraries to go beyond blogs, wikis and facebook profiles. It states:

We conceived of a social library as a library of traditional services enhanced by a set of social tools—wikis, blogs, mashups and podcasts. services, of course, user-friendly for sure and offering superior self-service. We were wrong.

Our view, after living with the data, struggling with the findings, listening to experts and creating our own social spaces, is quite different. Becoming engaged in the social Web is not about learning new services or mastering new technologies. To create a checklist of social tools for librarians to learn or to generate a “top ten” list of services to implement on the current library Web site would be shortsighted. Such lists exist. Resist the urge to use them. The social Web is not being built by augmenting traditional Web sites with new tools. And a social library will not be created by implementing a list of social software features on our current sites. The social Web is being created by opening the doors to the production of the Web, dismantling the current structures and inviting users in to create their content and establish new rules.

New rules? Are libraries ready for that? According to the survey respondents the answer is “probably not”. The vast majority of the respondents, more than 85%, see no reason for libraries to construct or sponsor social network sites (click on the thumbnail to view the chart).

Few respondents say they’d be likely to contribute to a library social site, view the content of others or even participate in a social site. We often look to OCLC for answers. I think the big question is “How do we get our users to contribute their content, to participate in the production process?” Not having read the report in great detail just yet (still waiting for my paper copy), I can’t say if the answers are in there. So far I have learned that the report authors believe “the new social library will be …messy. But mass participation and a little chaos often create exciting venues for collaboration, creativity, community building and transformation.” Perhaps there are no good solutions, and we just have to wade into the mess and figure out how to create the change that encourages more social participation in the academic library.

Mess aside, this report is valuable to academic librarians for the special appendix on “College Students in Our Networked Work.” OCLC surveyed 511 college students to gain insight into their socially networked lives. One surprise is that some college students have yet to explore social networking; only 56% reported using a social networking site. Is it possible the wording of the question gave inaccurate results? What if they asked “Do you use MySpace or Facebook” instead of referring to them as “social networks”. By comparison, 38% of the students reported using the library’s web site. (click on the thumbnail to view the chart)

We tend to think that every student spends hours a day on Facebook or MySpace, and perhaps that’s inaccurate. If you do want to reach students with web 2.0 technology – or provide them a venue for contributing content – you’d be far wiser to use YouTube than Flickr. Only 10% of the college respondents reported using Flickr, but 84% reported using YouTube. (click on the thumbnail to view the chart).

The report is also about privacy and trust in social web environments. While the report finds that college students are less likely than the general public to trust those they meet on social networks, I would have liked some information comparing trust levels of those encountered in networks and librarians encountered in academic libraries. Past reports have suggested that college students and others are more likely to trust people they meet online than institutional authority figures.

The latest OCLC survey report is available online for free downloading (in whole or by section) or a print copy can be ordered for a fee. Either way, take some time to look over the report, and then discuss it with colleagues. Any way you look at it, if the goal is to build a socially networked library that provides opportunities for the user community to participate and generate content we have much work to do. Perhaps of which the most challenging task will be giving our users a reason or rationale for doing so. Because according to the report, right now too few of them think the library has anything to do with or reason to be part of the socially networked web. Another powerful hurdle to overcome is the way the community identifies the library with the book – from their perspective that’s our brand whether we like it or not. So OCLC recommends that if you do build a social network or attempt to engage your community in a social network, the choice is about books. Do you want to leverage the book brand (e.g., book recommendations, book discussion groups, etc.) or do you want to defy the brand and attempt to establish a new one. If it’s the latter, the social network created by the library may be about many things of which the book is just a minor entity. It’s your call.

Credits: Many thanks to OCLC for allowing the reproduction of the charts and the link to the study. These materials are copyrighted 2007 by OCLC Online Computer Library Center, Inc. and are used with OCLC’s permission. I’d also like to thank Kenley Neufeld who first brought the report to my attention and shared some ideas and notes with me.