Q&A: Open Educational Resources as a New High-Impact Practice

This project has major implications for the future of open education in the U.S.

If you follow open education news, you probably heard over the summer that AAC&U recognized Open Educational Resources (OER) as a High-Impact Practice (HIP). OER’s addition to the roster of 12 teaching and learning practices means AAC&U has deemed there to be “…significant educational benefits for students who participate in them—including and especially those from demographic groups historically underserved by higher education.” To achieve the requisite degree of evidence, AAC&U commissioned what it describes as “the largest examination of OER to date.” Over two years, their research team examined around 700,000 student records along with qualitative responses from over 200 instructors who had implemented OER in their courses, drawn from 15 institutions across six Carnegie classifications.

This project has major implications for the future of open education in the U.S., not only as the path to OER’s recognition as a HIP, but also via rich, multifaceted data that requires so much labor to collect and analyze at scale. The insights from this study are valuable both as rationale for institutional support of OER and as practical considerations for open education advocates and instructors. Whether you consider open education a passion, a moral obligation, or a job responsibility, the full report is worth a deep dive. (And a quick unsolicited plug for Open Education Conference, where the AAC&U team shared early results from this study last year). My institution has an office dedicated to promoting HIPs on campus, as I imagine is true at many other colleges and universities. The opportunity to embed support for open education beyond traditional advocacy units (e.g. libraries, teaching centers) may be truly game-changing at institutions where that hasn’t yet happened.

Heather Miceli, Assistant Director of the Institute on Open Educational Resources and a Postdoctoral Research Fellow at AAC&U, kindly answered a few questions about their study and High-Impact Practices for ACRLog.


I’m sure there are many possible practices that could be studied as potential high-impact practices. Why OER? In other words, what led to the initiation of this study, including but also beyond the guiding research questions?

Open Education, as we know it currently, is celebrating a milestone anniversary this year. Twenty-five years, a quarter of a century. And yet, the practice is still fairly siloed, sometimes completely unknown to faculty and instructors whose students would benefit from even just the affordability argument. However, we knew from multiple smaller scale studies that the potential to impact student success was there. But we also knew that there were small sample sizes, confounding variables, and conflicting results. So, we decided to take a shot at trying to gather as much data as possible, from as many different types of institutions as possible, to push forward the conversation on how OER impact student success. At the same time, one of the foundation pieces of high-impact practices (HIPs) is that they are most impactful “when done well.” We wanted to capture the instructor experience and connect it as much as we could with what we were seeing in the quantitative data.

The report describes some differences in instructors’ experiences between those who adopted an OER without revision vs. those who revised, remixed, or created OERs. How would you summarize/synthesize some those differences and what they might mean for librarians who support instructors making course material decisions?

We found considerable evidence across multiple contexts that when instructors choose to revise, remix, or create their own OER (high-level implementation), the withdrawal rates in the course are significantly lower than those who chose to simply adopt (low-level implementation). We attribute this to the fact that higher-level implementation of OER allows instructors to customize the texts specifically for their students, courses, and context – which has been shown in the literature to have a positive impact on student belonging and success.

We also found some interesting correlation in the instructor survey around high- vs. low-level implementation. 52% of instructors that simply adopted their OER as is were externally motivated, meaning that they were required to adopt the text by the institution or the department, as opposed to only 12% that revised/remixed/created their OER. Of those that adopted because they were externally motivated, 34% perceived their first implementation went poorly. We also found that 31% of those who adopted and had no support also perceived their first implementation as poor. These results did not surprise us—we know that support and internal motivation are going to be key variables in the quality of implementation. However, when we looked at instructors who adopted and who perceived their first OER implementation to be poor, we found that they overwhelmingly did not engage in any other teaching practice changes as a result of using OER.

Could you highlight a few other takeaways from the study that might be especially relevant to librarians and other open education advocates?

One of the most significant findings was that at doctoral institutions, withdrawal rates decreased at much higher rates than any of the other institutions when OER was implemented. It was especially impactful for students with a high intersectionality of historically minoritized characteristics. Doctoral institutions are likely the most heterogenous institutions in our study, and this result suggests that OER, on its own, could be a compelling retention strategy for students in their first year courses (the majority of courses in our sample from doctoral institutions were lower-level courses).

In terms of grades, we found that A grades increased across the board, with a small increase also in F grades—we attribute the increase in F grades to students finishing a course when without OER, they might have withdrawn from the course, putting their enrollment in jeopardy.

A frankly jaw-dropping finding at community colleges was that when students who had been enrolled for 4 or more years took 6 or more OER courses, their time-to-completion dropped by over a calendar year. This finding shows that institutionalized OER could be a monumental strategy in shortening time-to-completion for nontraditional students.

With the understanding that their operationalization might look different campus-to-campus, why does it matter for something to be recognized as a high-impact practice by AAC&U? What opportunities can that recognition present?

Since their inception almost twenty years ago, high impact practices (HIPs) have shaped the experiences of millions of students in the US and abroad. We know that when students participate in HIPs, especially those from historically minoritized groups in higher education, they report positive cumulative, additive effects on student success. However, when you look at the list of HIPs, a lot of the experiences require time and resources that aren’t available to all students. For example, not all internships are paid, and there are many students who can’t afford to give their free labor to companies to advance their education; study abroad programs are inaccessible to students that have familial or parenting responsibilities. So, we are starting to look to the future of HIPs knowing that a practice that is included on this list is valued highly by administrators and curriculum developers, so much so that some institutions require participation in HIPs for graduation. We hope that in adding OER to the list, with substantial evidence to support their use in many contexts, we can begin to see a shift towards further institutionalization of OER on campuses, including the necessary instructor support to ensure optimal implementation.


Thank you to Heather for her responses, and thank you to Heather and her research team for this study. We may not understand the full scope of this work’s impact on the field for a while, but I expect it will be significant.

The academe is people and people are complicated

To fully understand the intricacies of your institution’s internal politics, you’d need a graduate level course on the subject.

For introverted librarians (like me) in public facing positions, the parts of our jobs that require the most face time are often the most exhausting (although some folks learn to love it). I try to appreciate invitations to speak to groups/at events, but those calendar holds remain my primary source of professional anxiety, even if they’ve generally gone well in the past. The more you practice something, the better at it you become, so maybe public speaking gets to be old hat for liaison/subject librarians.

In my scholarly-communications-focused role, I very rarely speak to groups of students. Most of my external interactions are with faculty and administration, and not often in large groups. Through these interactions I’ve come to see myself and the library as responsible for, or at least involved in, connecting folks from across campus to work toward shared goals. This type of work presents different relational challenges from public speaking. I usually like this focused, small group work, particularly when shared with other librarians who think alike and speak the same technical language (turns out, most librarians are pretty nice!), but I’ve noticed how much that dynamic can change when working with folks outside the library.

If cross-departmental/interdisciplinary work were easily initiated or naturally occurring, we probably wouldn’t see as many calls for more of it or rewards for pursuing it. Much of that discourse refers to interdisciplinary research endeavors, but many of the same challenges hold true for work meant to improve the functioning of our institutions. My area of librarianship is geared toward those types of behind-the-scenes operations. As I’ve met and worked on shared goals with folks from other units across campus, I’ve come to realize how complicated it can be to navigate the human aspect of the university machine. The relationships in a cross-departmental group are influenced by years of reorganizations and budget reallocations and disappointments and hurt feelings and wrong impressions and conflicting philosophies, very little of which can be prepared for—and if you do know about those dynamics, you’re probably less likely to bring that group together in the first place, even if those people could provide the right mix of knowledge to address a given problem. To fully understand the intricacies of your institution’s internal politics, you’d need a graduate level course on the subject.

I know messy human relationships aren’t unique to the academe, but the academe does tend to attract many smart and opinionated cooks to a pretty complicated kitchen. As an early career librarian, I don’t think I’ve appreciated how insulated I’ve been from those rough seas outside the library, but sometimes our work can (and should) bring us into cooperative spaces with folks from other units. When I’ve found myself in such situations where the vibes are distinctly not good, my natural conflict aversion makes it more difficult to contribute. Over the past several years, reminding myself of a few truths has helped me push through these emotional challenges:

  • Notwithstanding the widespread need for better funding, academic libraries/librarians are generally well liked (Fagan et al., 2022;  Weng & Murray, 2020). This reputation positions us well as arbiters in groups with complicated dynamics.
  • Librarians have unique disciplinary expertise about the information lifecycle and information systems. We have valuable insights that will not be considered without our contribution.
  • In situations with higher-than-normal levels of conflict, I try to remember to challenge cognitive distortions like personalization (“I am somehow responsible for how badly this is going”) or emotional reasoning (“This feels bad; therefore it must be bad/dangerous”) with reality-checking strategies (e.g. identifying the distortion; examining the evidence; thinking in shades of gray).

I’m not sure I have a clear thesis to share, other than to acknowledge: the human part of library work (or maybe all work?) can be hard, especially when you care about the work. I’m sure we’ve all felt that way at some point and it’s good to name the things that we find hard or stressful. How have you learned to handle complicated institutional politics in your work? Feel free to share in the comments.

Making the Academic Librarian Interview Less Painful

To be unexpectedly unemployed in the U.S. is to be in a state of desperation. If you haven’t been out of work lately, it’s a particularly challenging time. The labor market is cooling, and people are struggling to find work, especially younger workers and people of color. There has been a sharp increase in the number of “ghost jobs,” job listings that never result in a hiring, and the rise in the use of AI means a human may never see your job application. 

Since being laid off last August, I’ve gone through fourteen interviews for eight positions at academic libraries. It’s been a mixed bag—at times, it’s felt as though employers didn’t recognize how their actions impacted me. I’d like to share my experience in the hopes that it gets hiring committees to take another look at their process and make some small but meaningful changes.

Some things that made my interview experiences harder than they had to be: 

  • They didn’t tell me how many questions they were asking. If employers don’t provide the questions in advance, sometimes they just start asking questions without letting me know how many questions they have. That means I have to interrupt the speaker to ask, because I have to gauge how much time I have for each answer. Do you have six questions? Do you have twenty questions? Help candidates manage their time well by providing this info up front (preferably in advance).
  • They didn’t know how many people this position supervised. During two separate interviews, I stumped the hiring committee when I asked how many people I’d be supervising. This seems like something that should be in the job description, to be honest, but if not, the hiring committee should know the answer.
  • They contacted my references before the interview. I’ve applied for dozens of jobs, so I’m asking for a lot of effort from my references. When employers contact references before I’ve had a chance to decide whether I want that job, that’s wasted time and energy, not only for my references but for the employers as well.  
  • They asked me to travel on Thanksgiving week. Why would you ask a candidate to fly across the country during the busiest travel week of the year? I already had plans to see family.
  • They expected me to pay hundreds of dollars for a flight and to wait months to wait to receive reimbursement. This is a significant expense for unemployed candidates. At the very least, being clear about when candidates might expect reimbursement is helpful.
  • They expected me to drive 375 miles in the dark after a full day interview. Interview days are grueling, and this request seemed unsafe to me.
  • They chose a restaurant without asking about dietary restrictions. This is a basic thing that sometimes gets overlooked.
  • They booked my travel through a system that automatically signs me up for spam emails. The employer probably doesn’t even know this happens, but it was frustrating nonetheless.
  • They didn’t ask whether I had accessibility concerns. Honestly, no employers are doing well on this metric. No employer asked about captioning for Zoom meetings. No employer asked about on-site accommodations I might need, whether that’s wayfaring or travel to different campus buildings. I feel very bad for my fellow candidates who need accessibility accommodations and have to make difficult choices about whether they’re seen as “a problem” for asking for them. Why not show that you’re aware that people have different needs by asking what candidates need up front?

I pushed back on some of the requests I received because I thought they were unreasonable. But it’s not kind to expect candidates to push back when they may desperately need this job. 

Some things that made my interviews less painful:

  • They provided the questions in advance. Honestly, this is the easiest thing you can do to not only make candidates more comfortable and successful in sharing their experience, but to equal the playing field. Unless the job duties in the positions I’m interviewing for require being good at on-the-spot responses, there’s no reason not to provide questions in advance.
  • They shared with me in advance who would be at each meeting. That information means I’m able to research people and tailor my answers for the audience I’m speaking to.
  • They provided a campus tour and information about the students at their school. It makes a big difference when employers provide opportunities for me to learn more about the environment I’m considering joining.
  • They let me know by phone call when I didn’t get a job. I appreciated the consideration.
  • They invited me to meet with them to get feedback on my candidacy when I didn’t get the job. I was grateful to get the chance to meet with the library dean to hear the reasons they didn’t select me; it means I have a better chance at finding a successful fit in the future.

So much of interviewing is about building trust and understanding—that old chestnut that we’re interviewing each other to ensure a good fit is true, but employers don’t always acknowledge that. The job search is inherently demoralizing and difficult; consider making changes in your workplace processes that make it less dehumanizing.  

View from an airplane, showing downtown Chicago skyscrapers in the distance.
Returning to Chicago after an interview.

Belonging, Power, and the Big Heart Building Work Between

Belonging is often described as a feeling—something we either experience or lack, as if it is found by chance rather than actively created. In institutions, belonging is frequently seen as incidental rather than the outcome of ongoing relational effort. But belonging is built through care, attention, and the often-invisible work of those who make room for others. Moments of transition make that labor visible, inviting us to pause and give flowers thoughtfully while we can.

This piece is a reflection on what it means to build belonging through librarianship, and on the communities and colleagues who make that work possible. It also asks how belonging is defined and distributed within a profession that is predominantly white and female, and how individual narratives—like my own—fit within, benefit from, and must be accountable to that broader context.

With Intentionality

Within university settings, librarianship and archival work have devoted significant time, energy, and resources to fostering a sense of belonging among students, faculty, and community members—often positioning libraries as sites of welcome, care, and connection within complex institutional landscapes. This was certainly what drew me in to the profession as an undergraduate. At a time when I struggled to understand who I was or what I could offer, librarianship felt less like a calling and more like a possibility. It seemed like it could be a space where belonging seemed not only valued, but intentionally built.

That isolation is not accidental. I’ve always been intensely aware of how lonely a university campus can be, and how much heavier this experience weighs on people who are already marginalized. That awareness drew me to librarianship. I wanted to counter that isolation.

Universities are often described as communities, yet within contemporary higher education–shaped by market logics, austerity, and increasing precarity—that language can feel aspirational at best. Even while benefiting from significant racial privilege, I did not experience the university as a site of meaningful belonging beyond my relationships with library staff colleagues. And even within that space, class distinctions between staff and librarians created points of tension that shaped how belonging was felt, distributed, and sustained.

Measuring success

It was at Arizona State University Library that belonging began to feel less aspirational and more tangible. While libraries are embedded wIthin the same institutional structures that shape higher education more broadly, they can have the possibility of operating through relational rather than strictly heirarchical practices. Care, attentiveness, and responsiveness are not abstract values but daily requirements of this work. And, I genuinely believe, values that ASU Library both champions and accomplishes through direct action. In this environment, belonging has emerged as something built collectively through trust, shared responsibility, and sustained relational labor.

At ASU, I experienced that sense of belonging most clearly through my colleagues. I was trusted to bring my full self to the work, encouraged to take intellectual and professional risks, and supported in ways that made sustained engagement possible. That support mattered profoundly. In a field where emotional and relational labor are often undervalued—and where isolation and burnout are common—experiencing collegial belonging shaped not only how I worked, but how I move through the world. It made the work feel shared rather than solitary, and it affirmed that building belonging is not an individual effort, but a collective one.

This did not mean the absence of tension or inequity. Librarianship remains shaped by the same racialized, gendered, and classed dynamics that structure the academy, including disparities in status, pay, and authority. And yet, within those constraints, I encountered colleagues who modeled what institutional belonging can look like in practice: collaboration, partnerships, and growth rather than competition.

The Potential for Repair

But my ASU story was also about complexity. Even when you believe in the work, it is exhausting to make a change. I discovered how draining it is to care deeply in spaces where change outpaces relationships. And I recognized how tenuous belonging can become when university politics shift around you.

That sense of belonging grew stronger and became real through the work itself, especially by caring for the Theatre for Youth and Community Collection. Working with this collection showed me that archives are not neutral, but shaped by who is included, who is invited, and whose stories are kept, and offers a chance to repair.

This potential for repair became most evident to me in moments when students encountered materials that reflected their own identities, communities, or creative lineages—sometimes for the first time. Watching a student recognize themselves in the historical record underscored how deeply representation matters. Importantly, these encounters were not incidental; rather, they resulted from intentional stewardship, collaborative description, and sustained relationship-building with artists, donors, and communities. As a result, belonging here was not symbolic. It was experienced.

At the same time, while these moments were powerful, they also revealed the significant labor required to build that sense of connection. Activating a collection in ways that feel inclusive, ethical, and responsive demands time, trust, and profound emotional investment. This experience is often in contexts where such labor is undervalued or under-resourced within an institution.

It is important to name the irony here: the sense of welcome and even belonging I found was largely cultivated by colleagues who themselves occupied marginal or precarious positions within the academy—arts faculty, staff members, colleagues with disabilities, and BIPOC, LGBTQIA+ librarians and archivists whose labor has historically been feminized, undervalued, and structurally constrained.

The Cost

Building belonging through librarianship is deeply meaningful work, but it is not without cost. The same relational labor that makes libraries feel humane can also be exhausting, especially when it is unevenly recognized or structurally unsupported. Care, when treated as an individual disposition rather than a shared, structurally resourced, institutional investment, becomes difficult to sustain.

At ASU, I became increasingly aware of the emotional weight that accompanies this kind of work. Advocating for community-centered collections, ethical archival practices, and inclusive engagement often meant navigating institutional constraints that moved faster than relationships could be built. The work required patience, persistence, and a willingness to sit with ambiguity. While I was fortunate to experience strong collegial support, the broader systems in which the work unfolded did not always make time and care for relational practice.

This tension—between the values that draw many of us to librarianship and the structures that shape how that work is resourced—was one of the most difficult lessons of my time at ASU. It sharpened my understanding of how fragile belonging can be in transition, and how quickly care-centered work can slip into burnout. And yet, naming that cost also clarified what I believe the work requires: not less care, but more collective accountability for sustaining it.

Going Grief

Leaving ASU for a new role in early 2026 has stirred a grief I was not entirely prepared for. Stepping away from students whose growth I have witnessed, from collections I have stewarded with care, and from especially colleagues who offered trust, generosity, and challenge in equal measure. This is not the grief of regret, but of genuine gratitude and connection that form when work is shared and deeply invested in.

There is a particular ache in leaving a place where you have poured vision and labor into something ongoing. Much of the work I was engaged in at ASU was iterative and future-facing: collections in the process of being reimagined, relationships still unfolding, students still finding their footing. To leave knowing that some of those seeds will continue to grow without you is both a testament to collective work and a reminder that belonging is never owned by a single person.

That grief is also evidence. It shows that something real was built. The ability to grieve a workplace and miss colleagues is rare and meaningful. It reflects a model of librarianship based on being changed by the work.

Carrying the Work Forward

As I move into my new role at the University of Chicago Library, I carry this work with me not as a completed chapter, but as an ongoing practice. The context will change. The questions will deepen. The communities and institutional cultures will be different. But the commitments that shaped my time at ASU remain the same: to build relationships grounded in care, to approach librarianship as an ethical practice, and to treat belonging not as an abstract value but as something made through daily, collective effort.

To my ASU Library community: Thank you for giving this early-career librarian a shot, and for showing me the way. Special thanks to Shari Laster, Nancy Godoy, Renee James, Harold Housley, Jessica Salow, Seonaid Valiant, Jasmine Torrez, Vina Begay, Elizabeth Dunham, Suzy Morgan, Rachel Leket-Mor, William Yates, Josh Maki, Zoie Ypsilanti, Allinston Saulsberry; and, of course, my Humanities Lab chapter writing crew, especially Matt Harp, Rachel Fernandez, and Joyce Martin.

The High Cost of Being Laid Off

As I mentioned in my last post, I was laid off from my job as a librarian at Northwestern University in July, along with 200 other employees. 

I’d like to take the opportunity to write about the costs of being laid off, from an employee perspective. Northwestern hadn’t discussed the possibility of layoffs after the Trump administration withheld federal funding, and I didn’t imagine I’d be laid off from a university without warning. The emotional costs are just as difficult as you’d expect, but the financial costs may not be as clear to those who haven’t gone through this experience.

My insurance coverage ended in September. I straight up wouldn’t have been able to afford COBRA to continue my job’s insurance policy; it would’ve cost me over $800 a month. Luckily, my spouse has been able to pick up the significant extra cost of insurance coverage for me.

A new insurer means new hassles in getting my prescriptions. A prior authorization request for the antidepressant that keeps me alive meant a week of being stuck in prescription drug limbo, calling my pharmacy, then the insurance company, then the prescriber, then back to the pharmacy, and the prescriber again, and the pharmacy again, and the prescriber again, and finally a last trip to the pharmacy. At last I was able to pick up my prescription! Unfortunately, my spouse’s insurance isn’t as good as what I had before, so my payment for 30 days of this drug is $383.96.

Adding to the financial stress is that I’m in an unusual situation, in that I live 500 miles apart from my spouse. That has its ups and downs. While I’d much prefer to live with him, we struggle with the two-body problem, in that it’s difficult to find two cataloging librarian jobs in the same city. I’ve lived in Chicago for three years now, and I’m not sure whether I should stay in Chicago and try to find a job here, or move back in with him in Minnesota until I find something. While I make a few hundred dollars each week through unemployment and my part-time adjunct job, it’s not enough to cover rent. But it would be a $2,500 penalty fee to break my lease, which isn’t up until May. Should I wait until I find a job that might pay my moving expenses? Moving once is expensive enough, but moving back to Minnesota and then to another state for a job would double the costs. The unknowns are maddening, and the combination of despair and uncertainty makes it hard to make decisions.

I’ve heard at other universities there was a crowdfunding effort to support those who’d been laid off. That didn’t happen for me or the other Northwestern employees I was laid off with. Everyone of good heart here in Chicago is discouraged and anxious about the relentless kidnapping of our immigrant neighbors off our streets. My experience is just one of the many people hurting because of political choices made by those with power. This is living in the U.S. in 2025, and there are more nightmares to come.

Writing about this very personal topic isn’t easy. I’d rather be writing about cataloging, or —hell, even writing about AI, which if you know my thoughts on AI, is really saying something. Honestly, I’d rather just lay low and not talk to anyone until I get a new job, although I’m sincerely worried that will take a long time. Some days I’d rather just disappear altogether. But I’m writing about it here, in this space, because I think layoffs are going to become a more prevalent experience for academic librarians. As always, we need to cultivate solidarity with each other to survive. If you’re reading this after going through something similar, now or in the future, I encourage you to reach out, I’d be happy to talk.