Privacy and Academic Libraries Right Now

I have a kid in high school whom I’ve often jokingly referred to as my in-house research subject. I’ve been interested to observe and think about the ways that he accesses information for school and non-school reasons, especially as he gets closer to the age of many of the students who use the library where I work. When he started high school I was initially surprised by the number of educational technology products he was required to use. Much of my grumbling around these systems stems from my concern that some of his classmates likely don’t have good access to computers or the internet at home, and that use of these systems puts a strain on some kids to find time to use the school or public libraries to do their homework. But lately I’ve also been concerned about the number of products my kid has to use, which is only growing. Beyond the very real password management considerations, I’m also increasingly uncomfortable with the amount of information these systems collect about him.

That’s one reason I’m looking forward to digging in to the new EFF report Spying on Students: School-Issued Devices and Student Privacy. From the executive summary of the report:

Throughout EFF’s investigation over the past two years, we have found that educational technology services often collect far more information on kids than is necessary and store this information indefinitely. This privacy-implicating information goes beyond personally identifying information (PII) like name and date of birth, and can include browsing history, search terms, location data, contact lists, and behavioral information. Some programs upload this student data to the cloud automatically and by default. All of this often happens without the awareness or consent of students and their families.

Yes, this report covers only K-12 schooling, but it’s of relevance to us in college and university libraries, too, and not only because we’ll be seeing many of those students at our institutions soon. The proliferation of learning analytics across campuses has been fueled by their highly-touted potential for using institutional student data to help them stay on track, ultimately increasing student retention and graduation rates. Libraries (and the vendors we do business with) have data about our patrons, too — how can we ensure that students’ privacy is protected when we (or other college offices) use that data?

A recent preprint of an article by Kyle M. L. Jones and Dorothea Salo — Learning Analytics and the Academic Library: Professional Ethics Commitments at a Crossroads — does a fantastic, thorough job of walking us through these issues. From the abstract:

[T]he authors address how learning analytics implicates professional commitments to promote intellectual freedom; protect patron privacy and confidentiality; and balance intellectual property interests between library users, their institution, and content creators and vendors. The authors recommend that librarians should embed their ethical positions in technological designs, practices, and governance mechanisms.

Beyond reading this report and preprint, what can we do to learn more and help protect our patrons’ privacy (and our own)? Keeping up with these issues is a good first step. For starters, I recommend the terrific work of education technology journalist Audrey Watters published on her Hack Education blog. Her longer pieces and transripts of her presentations go in depth on many privacy-related topics, and her Hack Education Weekly News tracks edtech across a huge range of publications and outlets.

We can also work to audit our own internal library systems and practices, and to push the vendors we work with to protect patron privacy. Further, we can increase digital privacy awareness among ourselves, our coworkers, and our patrons. At the library where I work we hosted a data privacy training for all library faculty and staff a few months ago, run by some of the smart folks from the Data Privacy Project. They covered digital privacy protection for us as technology users as well as ways that we can shore up privacy protections in the library. Their presentation materials are all available on their website, too, for any library to use to offer digital privacy workshops for their community; my college’s library is running one next week during Choose Privacy Week.

Make it Work!: Starting a Makerspace in an Academic Library Phase 2

ACRLog welcomes a guest post from Hannah Pope, Emerging Technologies Librarian at Appalachian State University.

As anyone who has gone through the steps of creating a new library space knows, it can be a long process. Once the space is identified and the equipment has been purchased, then comes the hard part – actually pulling it all together.

The makerspace at my library opened on January 31st after a frantic couple of weeks in which my team and I worked practically non-stop. I’m going to take a second to brag about my colleagues, both librarians and staff, who were amazing through the whole process. The space never would have looked anywhere close to ready without them! We held a soft opening for the library a little before the official opening, which served as both a thank you as well as an introduction to the new services. One of the most important aspects of opening a makerspace, or really any library space, is getting the support of the people who will work there every day. Publicity is always a factor in opening a new space, and having the library staff on board will translate to a higher degree of support around the campus as a whole. Here are a couple of ways that our library worked to promote the space:

Host an Event!

Creating a grand opening is one of the best ways to not only publicize the makerspace, but also provide an educational opportunity for patrons. When opening your makerspace, giving an opportunity for the machines to be explored by students, faculty, and staff is invaluable. Patrons become more familiar with the space, and it can spark ideas for how they can incorporate certain machines into their projects. Our makerspace is on the lower level of the library, and not immediately visible to people regularly flowing in and out. By hosting a grand opening, we worked to get students down to the new space and tried to alleviate some of the library anxiety that can occur when trying to find a new area.

Incentivizing the Masses

Our opening was over the course of three days, and we created a variety of incentives to check out the space. Besides providing food, there were also a couple of activities that patrons could do, including learning about basic circuits by creating LED Throwies, and making school specific stickers on the vinyl cutter. We also held a prize drawing in exchange for the patrons filling out a makerspace survey. This was a great way for us to collect some initial data while bringing in more visitors, and we gave away a 3Doodler 3D printing pen. In addition, we are also running a month long name/logo contest, with the winner’s design being used for our advertising, and they will win a small 3D printer! The opening was a success, and it drummed up a lot of interest in makerspaces on campus. If creating your own makerspace, definitely consider using the grand opening as a way to do campus outreach in a fun and engaging way!

Initial Educational Opportunities

While the opening was a success, there was a lot more than just putting up physical machines that went into creating the makerspace. In order to make the library into a place of knowledge creation, the makerspace needed to have a very distinct educational element. I attempted to create this by making use of both LibGuides and signage. The makerspace was divided into sections which had complimentary technology. Signs were then created with information that would both jump start projects as well as highlight safety concerns. These colorful signs made the space both educational and aesthetically pleasing. Because the makerspace in my library was created using an already available space and limited budget, it was important to pick and choose exactly what that money could be spent on. For our initial opening, we focused more on machines as opposed to furniture and aesthetics, so including the signage brightened the space. The signs also directed users to the LibGuides if they wanted more information about a piece of equipment, or how to get started. This combination of signs and online material makes it easy for users to begin creating and learning quickly.

Although the makerspace has only been open for a few weeks at this point, and has limited hours due to staffing constraints, it has been a success. We have had many students, faculty and staff come to the space to explore and learn a new machine. The University has already added the space to tours for potential new faculty hires. The positive response has been both exciting and daunting – now we just have to deal with keeping up with demand!

Growing a peer digital learning program

I’ve been working with colleagues at my institution over the course of the past year to launch a peer digital learning initiative. The program kicked off this past August with our “Learning in the Digital Age” pre-orientation program. Each year, my institution offers a few four-day pre-orientation programs to incoming undergraduate students. These programs give interested students the chance to arrive on campus early before orientation, meet other first-year students with similar interests, and connect with upperclass students, faculty, and staff who serve as program leaders. In our “Learning in the Digital Age” pre-orientation, our program-specific goals were to give students hands-on experience with various digital technologies being used for teaching and learning on campus, generate conversation around what it means to a learner and citizen in the digital age, foster awareness of and reflection on personal agency in learning, and invite students to help build our growing digital learning program in the year ahead. In addition to general community building and fun (LED frisbee was a particular hit), and helping students feel comfortable on campus before the semester started. Hats off especially to our student leaders without whom this program would have floundered.

Once the fall semester began, approximately half of the students who participated in the pre-orientation program plus the upperclass student leaders continued on into our Digital Learning Assistant (DLA) training program. A few other upperclass students excited about digital learning joined training, as well. Our primary goal was to prepare students to serve as tutors to other students in need of assistance with digital learning projects assigned in courses. During the fall semester, students in the training program participated in online and face-to-face activities to help advance their knowledge of core digital tools that faculty use most often in their courses for blogging, digital archives and data visualizations, digital mapping and GIS, digital storytelling, and e-portfolios. Each student selected one of these tracks for their first area of focus. We collected relevant readings and training resources and developed “challenges” to help the students develop proficiency in the area. Students gave short presentations as a culmination of their first semester training.

An important part of the DLA training program is to help students not only develop technical skills, but also think about ways they’ll be able to mentor other students trying to learn these tools as well as consider the tools/skills in the context of digital identity and digital literacy. We used a selection of readings (like Watters’ “The Web We Need to Give Students,” Rikard’s “Do I Own My Domain If You Grade It,” and Vygotsky’s “Interaction between Learning and Development”) to jumpstart reflection and conversation in these areas. The challenges students worked on during training, in addition to other activities, asked students to consider these aspects, as well. This semester, the DLAs began offering drop-in hours to assist students, while also continuing their training on both the technology and peer teaching fronts.

As we begin to gear up for year two, we’re thinking about how we’ll refine and revise both our pre-orientation program and our DLA training program. Our program has so far been inspired by our institution’s rich peer learning culture, as well as similar projects at other institutions like University of Mary Washington’s Digital Knowledge Center. We’re also guided by our shared interests in fostering student agency, developing communities for peer learning, and growing critical digital literacy skills and perspectives. I imagine these goals and values are also near and dear to many ACRLog readers, so I’m eager to hear your thoughts. What do you think are the most important questions, concepts, and models for building a peer digital learning program? What activities, readings, and resources do you think are valuable to help develop a peer learning community around technology, digital literacy and identity, and student agency? I’d love to hear your thoughts in the comments.

Make it Work! Starting a Makerspace in an Academic Library, Phase 1

ACRLog welcomes a guest post from Hannah Pope, Emerging Technologies Librarian at Appalachian State University.

Makerspaces are cropping up in libraries everywhere, but the process for creating one of these areas in an academic library can often be layered and confusing. This is especially true for librarians and staff who have had very little prior makerspace experience. A factor that can make the process even more difficult is the lack of agreement over what exactly a makerspace is. My personal definition is: a makerspace is a place where patrons have access to tools where they can create and innovate while simultaneously inspiring one another as a community. Like with all things in libraries, that definition can be up for debate!

Over the course of the next several months, I am going to be sharing with you the process of creating and implementing a new makerspace. A little background first: I am the Emerging Technologies Librarian at a mid sized university located in the mountains of North Carolina. Our library has been progressively moving into a more innovative direction, and the makerspace has been a natural extension of that growth. Although there has been a lot of institutional support, we have encountered numerous issues leading up to the creation of the space…

Space Issues

Like many of you, our library suffers from a distinct lack of space. To remedy this, we began a massive library renewal project which heavily featured weeding old materials and the creating of new learning spaces. While our building is only a mere decade old, it quickly became apparent that the changing physical landscapes of libraries were not represented in the original building plans.

Many of you are working in a similar situation; either the library is in an older building, or the current space that you have just never quite seems to accommodate what you need it to. We’ve all been there. The important thing is find a space that will work for you and the makerspace that you are trying to build. There are many factors that should be taken into account that are too numerous to list here, but a few important ones include: Is there enough space for the equipment you want? Will you need access to an outside wall to ventilate your machines? What flavor should your makerspace be? Luckily, my library has finally gotten to the stage of the process where the area for our temporary makerspace has been cleared out. Whew! One hurdle down. That being said, it is a temporary space. Although we will be offering a variety of machines to work with, our space will not reach its full potential until we construct a better ventilated area in the near future. The important thing for right now is that the makerspace program will be able to start helping students and faculty in the early spring.

Creating a Makerspace Theme or Lack Thereof

I mentioned before that makerspaces can have a certain ‘flavor’ or theme. This is especially true in universities. Some can concentrate on arts-based programming and learning, while the most readily recognized types include STEM capabilities. The nature of your makerspace is ultimately up to you – and the patrons that you serve. Even though some makerspaces tend to focus on providing machines and tools that are related to certain areas, others contain a hodge-podge of anything and everything. The makerspace in my library will definitely fall into that category. The people at my library and within our community have a wide range of interests, and our makerspace will reflect that.

Equipment and Budget

Once you have the space and theme, it is time to decide what to purchase for your library’s makerspace. Rule of thumb: always overestimate the cost! When purchasing for a makerspace, there are going to be unforeseen costs to making it all run smoothly, including replacement parts, supplies, and required accessories. While there will always be new and exciting things to buy, it is important to remember that the needs of the patrons come first, so stick to the budget. It is also imperative that the physical space is taken into account. It wouldn’t be a good idea to purchase five 3D printers if you don’t have enough the space to house them. Ideally you would have someone who had the expertise to run each of the machines that you choose to buy. While it is expected that there will be at least a bit of a learning curve, it isn’t generally a good idea to buy a variety of machines if no one in the library has used them before. Getting more people involved is always a good idea, but if you or your staff don’t have any training, starting out slowly in regards to equipment may be the best approach. Academic libraries commonly start a 3D printing service before they move into full makerspace territory. This gives the library a sense of patron demand, and it also allows for staff to learn the equipment properly. My library has used this model and it has been very successful so far.

The lack of physical space didn’t keep us from implementing a 3D printing service, but now that there is a designated makerspace, we need more equipment to fill it. As I mentioned, our makerspace is going to be as eclectic as the student body that we serve. We will have a CNC machine, vinyl cutter and 3D printers, as well as a sewing machine for e-textiles and electronics in the main workspace. I am also creating an area that is specifically for instruction so that classes and workshops are surrounded by the ‘making’ environment as they learn. In addition, we are also tagging on a more nontraditional makerspace element – a virtual reality and gaming room. The room will have multiple gaming consoles as well as the HTC Vive and Microsoft Hololens available for students to explore. We also provide software so that patrons can create video games. The variety of equipment speaks to the varied interests of our students, faculty, and staff.

Developing Curriculum

One of the most vital parts of creating a successful makerspace is developing instruction and activities that highlight student potential. Even though my space was not open this semester, I still conducted workshops about 3D printing, 3D design, Arduino and e-textiles. By offering up these opportunities, I was able to introduce the campus to some of the technology that we currently have and build momentum for the makerspace opening in the Spring. I also partnered with a number of professors who incorporated the technology into their classes.

Next semester, I will be expanding the instruction by adding more courses and creating e-learning modules for patrons to use when learning about the new tools available. There will also be more outreach activities that will consist of directed projects that revolve around one or more machines within the makerspace. The opportunities for expansion are endless!

Are any of you creating makerspaces in your libraries? Stay tuned for the next piece of the makerspace journey.

Higher ‘Professional’ Ed, Lifelong Learning to Stay Employed, Quantified Self, and Libraries

ACRLog welcomes a guest post from Bohyun Kim, Associate Director for Library Applications and Knowledge Systems at University of Maryland, Baltimore, Health Sciences and Human Services Library. This post was originally published on our sister blog, ALA TechConnect.

The 2014 Horizon Report is mostly a report on emerging technologies. Many academic librarians carefully read its Higher Ed edition issued every year to learn about the upcoming technology trends. But this year’s Horizon Report Higher Ed edition was interesting to me more in terms of how the current state of higher education is being reflected on the report than in terms of the technologies on the near-term (one-to-five year) horizon of adoption. Let’s take a look.

A. Higher Ed or Higher Professional Ed?

To me, the most useful section of this year’s Horizon Report was ‘Wicked Challenges.’ The significant backdrop behind the first challenge “Expanding Access” is the fact that the knowledge economy is making higher education more and more closely and directly serve the needs of the labor market. The report says, “a postsecondary education is becoming less of an option and more of an economic imperative. Universities that were once bastions for the elite need to re-examine their trajectories in light of these issues of access, and the concept of a credit-based degree is currently in question.” (p.30)

Many of today’s students enter colleges and universities with a clear goal, i.e. obtaining a competitive edge and a better earning potential in the labor market. The result that is already familiar to many of us is the grade and the degree inflation and the emergence of higher ed institutions that pursue profit over even education itself. When the acquisition of skills takes precedence to the intellectual inquiry for its own sake, higher education comes to resemble higher professional education or intensive vocational training. As the economy almost forces people to take up the practice of lifelong learning to simply stay employed, the friction between the traditional goal of higher education – intellectual pursuit for its own sake – and the changing expectation of higher education — creative, adaptable, and flexible workforce – will only become more prominent.

Naturally, this socioeconomic background behind the expansion of postsecondary education raises the question of where its value lies. This is the second wicked challenge listed in the report, i.e. “Keeping Education Relevant.” The report says, “As online learning and free educational content become more pervasive, institutional stakeholders must address the question of what universities can provide that other approaches cannot, and rethink the value of higher education from a student’s perspective.” (p.32)

B. Lifelong Learning to Stay Employed

Today’s economy and labor market strongly prefer employees who can be hired, retooled, or let go at the same pace with the changes in technology as technology becomes one of the greatest driving force of economy. Workers are expected to enter the job market with more complex skills than in the past, to be able to adjust themselves quickly as important skills at workplaces change, and increasingly to take the role of a creator/producer/entrepreneur in their thinking and work practices. Credit-based degree programs fall short in this regard. It is no surprise that the report selected “Agile Approaches to Change” and “Shift from Students as Consumers to Students as Creators” as two of the long-range and the mid-range key trends in the report.

A strong focus on creativity, productivity, entrepreneurship, and lifelong learning, however, puts a heavier burden on both sides of education, i.e. instructors and students (full-time, part-time, and professional). While positive in emphasizing students’ active learning, the Flipped Classroom model selected as one of the key trends in the Horizon report often means additional work for instructors. In this model, instructors not only have to prepare the study materials for students to go over before the class, such as lecture videos, but also need to plan active learning activities for students during the class time. The Flipped Classroom model also assumes that students should be able to invest enough time outside the classroom to study.

The unfortunate side effect or consequence of this is that those who cannot afford to do so – for example, those who have to work on multiple jobs or have many family obligations, etc. – will suffer and fall behind. Today’s students and workers are now being asked to demonstrate their competencies with what they can produce beyond simply presenting the credit hours that they spent in the classroom. Probably as a result of this, a clear demarcation between work, learning, and personal life seems to be disappearing. “The E-Learning Predictions for 2014 Report” from EdTech Europe predicts that ‘Learning Record Stores’, which track, record, and quantify an individual’s experiences and progress in both formal and informal learning, will be emerging in step with the need for continuous learning required for today’s job market. EdTech Europe also points out that learning is now being embedded in daily tasks and that we will see a significant increase in the availability and use of casual and informal learning apps both in education but also in the workplace.

C. Quantified Self and Learning Analytics

Among the six emerging technologies in the 2014 Horizon Report Higher Education edition, ‘Quantified Self’ is by far the most interesting new trend. (Other technologies should be pretty familiar to those who have been following the Horizon Report every year, except maybe the 4D printing mentioned in the 3D printing section. If you are looking for the emerging technologies that are on a farther horizon of adoption, check out this article from the World Economic Forum’s Global Agenda Council on Emerging Technologies, which lists technologies such as screenless display and brain-computer interfaces.)

According to the report, “Quantified Self describes the phenomenon of consumers being able to closely track data that is relevant to their daily activities through the use of technology.” (ACRL TechConnect has covered personal data monitoring and action analytics previously.) Quantified self is enabled by the wearable technology devices, such as Fitbit or Google Glass, and the Mobile Web. Wearable technology devices automatically collect personal data. Fitbit, for example, keeps track of one’s own sleep patterns, steps taken, and calories burned. And the Mobile Web is the platform that can store and present such personal data directly transferred from those devices. Through these devices and the resulting personal data, we get to observe our own behavior in a much more extensive and detailed manner than ever before. Instead of deciding on which part of our life to keep record of, we can now let these devices collect about almost all types of data about ourselves and then see which data would be of any use for us and whether any pattern emerges that we can perhaps utilize for the purpose of self-improvement.

Quantified Self is a notable trend not because it involves an unprecedented technology but because it gives us a glimpse of what our daily lives will be like in the near future, in which many of the emerging technologies that we are just getting used to right now – the mobile, big data, wearable technology – will come together in full bloom. Learning Analytics,’ which the Horizon Report calls “the educational application of ‘big data’” (p.38) and can be thought of as the application of Quantified Self in education, has been making a significant progress already in higher education. By collecting and analyzing the data about student behavior in online courses, learning analytics aims at improving student engagement, providing more personalized learning experience, detecting learning issues, and determining the behavior variables that are the significant indicators of student performance.

While privacy is a natural concern for Quantified Self, it is to be noted that we ourselves often willingly participate in personal data monitoring through the gamified self-tracking apps that can be offensive in other contexts. In her article, “Gamifying the Quantified Self,” Jennifer Whitson writes:

Gamified self-tracking and participatory surveillance applications are seen and embraced as play because they are entered into freely, injecting the spirit of play into otherwise monotonous activities. These gamified self-improvement apps evoke a specific agency—that of an active subject choosing to expose and disclose their otherwise secret selves, selves that can only be made penetrable via the datastreams and algorithms which pin down and make this otherwise unreachable interiority amenable to being operated on and consciously manipulated by the user and shared with others. The fact that these tools are consumer monitoring devices run by corporations that create neoliberal, responsibilized subjectivities become less salient to the user because of this freedom to quit the game at any time. These gamified applications are playthings that can be abandoned at whim, especially if they fail to pleasure, entertain and amuse. In contrast, the case of gamified workplaces exemplifies an entirely different problematic. (p.173; emphasis my own and not by the author)

If libraries and higher education institutions becomes active in monitoring and collecting students’ learning behavior, the success of an endeavor of that kind will depend on how well it creates and provides the sense of play to students for their willing participation. It will be also important for such kind of learning analytics project to offer an opt-out at any time and to keep the private data confidential and anonymous as much as possible.

D. Back to Libraries

The changed format of this year’s Horizon Report with the ‘Key Trends’ and the ‘Significant Challenges’ has shown the forces in play behind the emerging technologies to look out for in higher education much more clearly. A big take-away from this report, I believe, is that in spite of the doubt about the unique value of higher education, the demand will be increasing due to the students’ need to obtain a competitive advantage in entering or re-entering the workforce. And that higher ed institutions will endeavor to create appropriate means and tools to satisfy students’ need of acquiring and demonstrating skills and experience in a way that is appealing to future employers beyond credit-hour based degrees, such as competency-based assessments and a badge system, is another one.

Considering that the pace of change at higher education tends to be slow, this can be an opportunity for academic libraries. Both instructors and students are under constant pressure to innovate and experiment in their teaching and learning processes. Instructors designing the Flipped Classroom model may require a studio where they can record and produce their lecture videos. Students may need to compile portfolios to demonstrate their knowledge and skills for job interviews. Returning adult students may need to acquire the habitual lifelong learning practices with the help from librarians. Local employers and students may mutually benefit from a place where certain co-projects can be tried. As a neutral player on the campus with tech-savvy librarians and knowledgeable staff, libraries can create a place where the most palpable student needs that are yet to be satisfied by individual academic departments or student services are directly addressed. Maker labs, gamified learning or self-tracking modules, and a competency dashboard are all such examples. From the emerging technology trends in higher ed, we see that the learning activities in higher education and academic libraries will be more and more closely tied to the economic imperative of constant innovation.

Academic libraries may even go further and take up the role of leading the changes in higher education. In his blog post for Inside Higher Ed, Joshua Kim suggests exactly this and also nicely sums up the challenges that today’s higher education faces:

  • How do we increase postsecondary productivity while guarding against commodification?
  • How do we increase quality while increasing access?
  • How do we leverage technologies without sacrificing the human element essential for authentic learning?

How will academic libraries be able to lead the changes necessary for higher education to successfully meet these challenges? It is a question that will stay with academic libraries for many years to come.