… When I Decided to Become a Librarian
(The alternate title for this was: Thank Goodness I Went to Syracuse’s iSchool)
For some time now there has been talk of how the roles of librarians are changing, and recently I find myself working on a variety of projects that I imagine are a bit removed from what librarians of yore might have been up to. Perhaps the fact that I find these projects 100 percent relevant to the academic library where I work, and am happy to take them on in my capacity as a reference and instruction librarian, further reflects the changes in the profession. So I thought I’d share some of those projects and see if anybody’s with me:
Students log into programs (i.e. for course management, registration, email, etc.) run by their school, and then they need a separate authentication to access library resources? This actively discourages them from using the library. A single login is a usability priority. Once users are authenticated as enrolled, active students, they should be able to access all of the services the college provides to them — including all of the library resources and services.
2. Mobile Platforms
A few weeks ago I had my first patron complain about how she couldn’t connect to library databases with her Blackberry. (Our authentication system doesn’t allow it. See #1.) So now I am learning about mobile platforms. Luckily there are lots of librarians already working on this.
3. Course Management Systems
Online students may never come to the physical library building, but they can still benefit from the library’s array of online resources. Putting these online resources seamlessly into their classrooms is the next step. Students no longer have to go to the library for the materials needed for their classes — the library can come to them. We can put reserve materials, information literacy activities, catalog and database search boxes, etc. DIRECTLY into their class spaces. This is why instructional design is so important to me right now.
4. Unofficial Student Technical Support
Daily, I find myself solving common technical problems of students that are not just limited to printing and word processing. Even if I am not officially tech support, I am an adult sitting at a desk in a public space surrounded by computers, so guess what? I am going to answer a variety of computer questions. I know some librarians resent this, and I am never happy when a technical problem interrupts a research question, but most technical problems are things I have encountered myself and can solve quickly, or are ultimately relevant to my own computer use.
5. Making and Editing Videos
If we do not get to work with our students in person, we need to provide online help. And ultimately how would be best to do this? With fun and exciting video tutorials, naturally! Maybe I should have gone to film school after all. There is a lot of relatively inexpensive software available now to make and edit your own videos for the purpose of training. It is true that these can take a lot of time and thought, but when done well they can be extremely effective, provide help 24/7, and replace the need for repeated explanations of simple instructions from librarians.
I am sure there are plenty of other examples, but these are what I have for now. Please feel free to chime in!