Cameras Off: Transitioning from Virtual to In-Person Instruction

This guest post comes from Grace Spiewak, the Instructional Services Librarian at Aurora University.

Virtual instruction is my normal – not my new normal, but the only normal I’ve known since becoming a librarian.

I started my first professional librarian position in August 2020, right after completing my last one and a half semesters of graduate school online.  After securing a job focused on information literacy instruction, I have not had to adapt to virtual teaching because it’s all I’ve practiced in the early stage of my career.  Even the instruction classes I took in graduate school met virtually, with all our teaching demonstrations conducted online.

For some, the return to in-person instruction may feel overdue and familiar.  While I am excited to meet students and faculty face-to-face, I also acknowledge that the transition will initiate a learning curve as I wean off of virtual instruction. 

To prepare for the switch, I am reflecting on the assets of virtual teaching that I can implement in the physical classroom.  Whether you’re a first year librarian in a similar situation or a seasoned instructor, I hope to initiate conversation on the ways that this year’s virtual experience can enhance students’ learning moving forward.

Let’s Chat

The obstacles to reading body language during virtual meetings and the awkwardness of staring at faces while waiting for a brave individual to hop on the microphone contributes to my reliance on virtual chat during instruction.  Discomfort around using mics can stilt class discussions, and students seem more open to typing in the chat to participate. 

In face-to-face instruction, I cannot rely on chat as the primary means of discussion, nor do I want to abandon its beneficial features that invite students to contribute in a less intimidating format.  Online tools such as Mentimeter, Padlet, and Answer Garden allow me to utilize the features of virtual chat in any learning environment.  Students submit anonymous responses to prompts or questions via their devices, and results display on the screen in real time. 

Incorporating these chat-adjacent tools in addition to traditional discussion will increase accessibility and inclusivity for students who are uncomfortable or unable to verbally participate.  Varying the format of discussion to garner engagement serves as an essential lesson from the remote classroom.

Make Accessibility a Priority

Due to the pandemic, Universal Design for Learning (UDL) merits a nuanced scope beyond traditional accessibility requirements.  The virtual environment increases the difficulty to anticipate and recognize students’ accessibility needs.  Students may also have to commute during class, keep their volume low so as not to disturb family members at home, or silence their mic because they are accessing WiFi in a public space. 

UDL allows me to prepare for the variety of accessibility needs students may have, even if I am not made aware of them.  Offering multiple options for interaction such as using mics, virtual chat, and emojis aims to make participation possible regardless of students’ location.  Other UDL strategies I employ include typing directions into the chat in addition to verbal explanation, describing the images I show, and detailing the visual layout of resources I demonstrate. 

UDL remains an essential aspect of inclusive instruction, and the acuteness it has taken on during the pandemic emphasizes its necessity.  I have the opportunity to pursue this momentum by adapting virtual UDL strategies to the physical environment.

Get Excited!

On top of starting my first librarian job, working during a global pandemic, and developing my own instruction practices, the transition to in-person teaching compounds a substantial adjustment in a chaotic year – and an exciting change.  I will have increased interaction with students and faculty, the ability to better gauge and respond to students’ needs in real time, and the opportunity for organic discussion in the classroom.  I will also need to get used to standing up in front of a class rather than looking at squares on a screen, navigating campus to get to classrooms, and facilitating in-person discussions.

We have all experienced tremendous change in our personal and professional lives since last March.  While coming back to campus will introduce fresh challenges, we have the capacity to make them work for us.  Recognizing the benefits of virtual learning and applying them to the physical classroom can ease this shift and improve students’ experiences with library instruction going forward. 

Face-to-face teaching may be a new normal for me, but the lessons from this virtual year can progress the accessibility and inclusivity of my instruction.  After countless hours of virtual sessions, the anticipation of a buzzing campus life far outweighs the bumps bound to accompany this transition.

Your Personal Librarian

My daughter has a book called, Your Personal Penguin by Sandra Boynton, which is one of my favorites. In the book, a penguin follows a hippopotamus asking for its friendship. As with other children’s books, there aren’t many words, but the illustrations hint at the potential for a great friendship. I’ve found Sandra Boynton’s books to be endearing without being saccharine and they have brought light to a dark time.

In the meantime, our library started using a liaison model for instruction this semester. Students seeking degrees are required to take two classes covering the research process. It made sense to assign individual librarians to these sections so that they had one point of contact. We also thought it would make the library less of an abstraction since students can’t set foot inside. As a newbie it would also allow the chance to really get to know a few sections of students and be their personal librarian.

I am working with English and Communications classes. Last semester I did a one-off for a Communications class, but my instruction opportunities were limited as I had only started. That won’t be the case this semester as I have the chance to collaborate with another faculty member to talk about information literacy; how cool is that!? I feel equal parts overwhelmed and excited.

Even though I taught music for years before becoming a librarian, I’m still always amazed by the amount of preparation that goes into even shorter sessions. (Teachers need to be paid more.) I digress; I have a process for instruction, though it is evolving. First, I look at the instructor’s syllabus and create learning outcomes. My learning outcomes have the basic ingredients: an action verb, content, and context. I will admit that mine are a work in progress. It is too easy to create a bad learning outcome, “Learners will understand the thing at the place = success!” Ideally everything supports the learning outcomes, but if they aren’t up to snuff, nothing else will be either.

I want to create activities that reinforce the learning outcomes. I’ve been guilty, especially in my early days of teaching music, of creating activities that don’t justify the outcome. I also need to work on creating just enough scaffolding to provide context without giving the students information overload. Students don’t need to know everything inside of my head. Especially for brief sessions, a surface understanding is enough.

We are still working on assessment in this environment. During more typical semesters, paper surveys are handed out to students. That isn’t a realistic option and we still need to create standardized Google forms exclusively for library instruction. It surprised me though that I have enjoyed creating them.

The more I do this process, the more I can perfect it, and the more I can pivot in real time. Having plans is wonderful, but I want to have the flexibility and the experience to make changes when they aren’t working. As a newer librarian, I’m trying to follow best practices, believing that I need to both know and master the rules before I can break them. That time will come.

My hope is that this liaison model will allow me to be their personal librarian. Unlike the plucky little penguin, I know that we won’t go on adventures together, but I do hope that I can help them on their journey through research. I want to be a face and a name that is reliable and can be counted on. With any luck this model will translate back on campus, allowing the library to represent these same qualities.

Re-envisioning an Instruction Program with Critical Information Literacy in Mind

My name is Kevin Adams and I am one of the new First Year Academic Librarian (FYAL) bloggers! My pronouns are he/him/his. I am interested in critical information literacy, pedagogy, all things punk, and a bunch of other stuff. I am so happy to be writing for this blog and I hope that by sharing some of my experiences I can spark some fun conversations or just brighten somebody’s day.

I am the Information Literacy Librarian at Alfred University. Alfred University is a small private university in a little village in upstate New York. The closest city of note is Rochester. Because Alfred University is so small, I am one of eight librarians (including the dean and director). I don’t want to speak too much to other librarians’ workloads, but suffice to say we all have a lot of different responsibilities. One responsibility that we all share is instruction, and in my new position I find myself leading the instruction team. In this post I want to share my experience navigating reconstructing an information literacy program shaped by Critical Information Literacy. I hope to share what my goals are, what some of my strategies are, and the challenges I have faced.

Goals

The United States is a hell scape. Late stage capitalism is siphoning money from the working and middle class folks in this country to support billionaires’ and corporations’ hoarding habits; cops are continuing to murder innocent black and brown folks with no significant repercussions; climate change is driving natural disasters that are forcing people from their homes; innocent immigrants are being held in concentration camps where agents of the state are carrying out forced sterilizations; over 200,000 people have died in the United States from COVID-19; and the list goes on. I am aware of this, my colleagues are aware of this, other teaching faculty at my university are aware of this, and students are ABSOLUTELY aware of this. So, creating a standard information literacy program that doesn’t recognize what is going on in the world felt totally useless. For this reason, and others, I am trying to create an information literacy program that integrates Critical Information Literacy (CIL) throughout the instruction design and delivery process.

CIL is not the answer to all of the problems that I have listed above, but it is an approach that does not actively ignore the situation that we find ourselves in. CIL is an approach to information literacy that is informed by critical theory and critical pedagogy. It recognizes that information is not neutral or objective; rather, it reflects social, political, and economic power systems and privileges. CIL engages with learners as contributors in the classroom to investigate, understand, and use the contours of information structures and manifestations (Wong and Saunders, 2020). In many ways, this is an approach to information literacy that uses a social justice lens. 

This approach has two elements: 1) a deep understanding that information and libraries are not neutral, and 2) a centering of students in the classroom stemming from an understanding that students are important, active agents in the classroom. This agency allows students to contribute their ideas, experiences, and even expertise.

Strategies

When I applied and interviewed for this position, I centered my commitment to an inclusive information literacy program that, if possible, would implement CIL. Keeping this method front and center in my communications with potential new colleagues set the stage for me to have challenging conversations about neutrality and the role of instruction librarians as I began my new position.

Fast forward to my first month on the job. After getting acclimated to the new culture and climate of the position as best I could over Zoom, I started putting together a written Information Literacy Plan. I found myself in a unique position. Due to some shifts in the library prior to my joining, the previous instruction models were still primarily based on the ACRL Standards. This created a need for a new plan that centered the ACRL Framework. In filling this need, I saw an opportunity to incorporate CIL as a basic tenet of the Information Literacy Plan.

In order to tie the Information Literacy Plan into the values of my library and university, I consulted the strategic plans and mission and values statements for each. Alfred University strives to be “outside of ordinary” and uses language about inclusivity and diversity, affecting individual students, and changing the world for the better. While this type of branding sometimes leaves an unsavory taste in my mouth, it has allowed me to connect the CIL goals of social justice and inclusivity to the broader goals of the university. This has proven to be a failsafe as the White House has released statements that attack Critical Race Theory, an important theoretical foundation for CIL.

Implementing a plan for information literacy that negates that libraries and information are neutral from the very first page might not be possible at all institutions and might be highly controversial at others. In addition to creating a plan that ties in the values of the university, I worked closely with library administration. The Dean of Libraries at my institution is very sympathetic to social justice issues and information literacy. He has provided ample support for this idea from the outset. This has been extremely helpful in drumming up support for the idea amongst the other librarians, all of whom have been very receptive.

CIL does not exist in a vacuum. I was thrilled to find that AU libraries were actively working on a commitment to anti-racism and anti-oppression. In this commitment the librarians showed that they were already thinking about many of the concepts that inform a CIL approach, for example anti-racism, false neutrality in academic spaces, the history of white supremacy in libraries, etc. Finding ways to talk to fellow librarians about these topics created fertile ground for the seeds of CIL.

Challenges

A little over a month ago I introduced the librarians to the Information Literacy Plan. The plan is still a living document and will be adapted as necessary, but it lays out a shared groundwork that can inform each librarian’s instruction practice. The plan was so well received that I nearly cried after sharing. It can be difficult to find high points this semester, but that was certainly one of them.

In spite of how well received the plan was, explaining and implementing it is and will continue to be challenging. Most of the instruction practices at my institution have, up until recently, been primarily informed by the ACRL Standards. Updating the program to include both the ACRL Frameworks and CIL is a dramatic shift. While working with fellow librarians that are excited and curious, I continue to find myself asking and answering new questions about how to best connect with and platform students in the classroom.

These challenges are compounded by the fact that all our instruction sessions have been online this semester. Centering students in a meaningful way during a one shot can be challenging in any circumstance. Add to that Zoom fatigue, frequent technical difficulties, and all the social, political, and environmental challenges weighing on our minds in 2020. JEEZE. It is not easy, and feeling encouraged by or excited about a session is becoming a rare occurrence.

I am still figuring out new strategies to overcome these challenges. I am excited to continue to share about this and other new developments in my first year as an academic librarian! I would be thrilled to speak with anyone about what this process has looked like, share strategies, or just commiserate. You can reach me by email, or hit me up on twitter @a_rad_librarian.

Reflecting on Seven Years of Librarianship

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now?: Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Ariana Santiago, Open Educational Resources Coordinator at the University of Houston.

Just over seven years ago, I began my career as an academic librarian. I also had the opportunity to write for the ACRLog First Year Academic Librarian Experience series. I’m so glad I did, because writing a monthly post motivated me to assess and reflect, and now I’m thankful that my old posts capture the unique experience of my first year on the job. So what have I been up to since then? And how have things changed?

Let’s start at the beginning

I started as the Residency Librarian for Undergraduate Services at the University of Iowa in August 2013. In my undergraduate services role, I focused on library outreach and information literacy instruction, and had a lot of flexibility to try things out so that I could make the most of my residency program. I got involved in campus committees, collaborated on outreach and programming events, was introduced to critical librarianship, and dove into learning about instructional design. I participated in professional development programs that had long lasting impacts on me, specifically ACRL Immersion: Intentional Teaching and the Minnesota Institute for Early Career Librarians from Traditionally Underrepresented Groups. I also dealt with uncertainty, knowing that I didn’t yet understand the full picture – of the library and university where I worked, and academia more broadly. I struggled with imposter syndrome, especially when it came to teaching, and hadn’t yet figured out how to ask for the help that I needed. I definitely didn’t have a long-term plan for my career, but I knew I wanted to improve and excel at what I was doing. 

Finding my niche with a side of burnout

After my residency, I moved to the University of Houston where I started as the Instruction Librarian in 2015. By this time I had gotten a lot more comfortable and confident with instruction, and really enjoyed not just being in the classroom and working with students, but the problem-solving nature of figuring out how to teach and engage students in different learning contexts. It was around this time that I started to realize my facilitation skills and that I really wanted to facilitate others’ success, whether through IL instruction, working with colleagues on their teaching, or leading a library project or committee. Unfortunately, I didn’t realize I was headed towards burnout. I got increasingly involved in professional service, started presenting and publishing as I prepared for eventual promotion, and was working on a second master’s degree (M.A. in Applied Learning and Instruction, which I completed in 2017), all the while maintaining a heavy teaching load. I think it’s safe to say I still hadn’t figured out how to ask for help, or even admit when I was struggling and needed help. 

Then in 2018, I got the opportunity to move into a new position at the University of Houston, and started as the Open Educational Resources (OER) Coordinator. I’ve read my fellow former FYAL’s posts and they all speak of the inspirations that shaped their career paths and landed them where they are today. For me, this part of my career trajectory was far less intentional. I had the opportunity to take on this position, though to be completely honest, at the time I wasn’t sure if I wanted to. But I took a chance, and I’m definitely glad that I did. 

Although an OER position wasn’t something I had been purposefully working towards, I’m now 2+ years into it and clearly see how this work builds on my previous experience and strengths. I’m contributing to improving teaching and learning by helping instructors incorporate OER into their courses, allowing students to have free and immediate access to course materials. I get to incorporate elements of instructional design and campus outreach, and there’s no shortage of problem-solving on a regular basis. I enjoy working closely with instructors to support them in reaching their instructional goals, and further facilitating student success. 

However, because I didn’t start with a strong background in OER, I often went back to feelings of imposter syndrome. When I transitioned into this new area, I was reminded of how it feels to truly step outside of your comfort zone and became painfully aware of how much I didn’t know or understand yet. Fortunately, by this time (or perhaps because of this experience) I had gotten a lot better at identifying when I needed help and asking for it. In recent years, I’ve also practiced my ability to say “no” to things. Earlier on, my eagerness to get involved and help out wherever help was needed led to burnout from taking on too much. Now I know the value of my time and to be more selective about the commitments I take on. 

Still figuring it out

In my very last FYAL post, I gave the following advice: don’t take on too much, ask for help, and keep the big picture in mind. Turns out this was pretty good advice for me to listen to throughout the years! To add on to that advice now: it’s okay to not have things all figured out. I admire people who know exactly where they’re headed and what they want out of their careers, but I’m not that person (at least not right now), and I think it’s okay to figure things out as you go. 

Along with everyone else right now, I don’t know what the future holds. I know that I’m about to submit my portfolio for promotion, and that I’ll continue to work from home for the immediate future, but that’s about it. I don’t know what the next seven years will bring, but I’m excited to find out!

A Wrinkle in Time

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now? Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Susanna Smith, Acquisitions Librarian and Instructional Designer at Georgia Highlands College Library. 

Last time I wrote for ACRLog, back in June 2009, I was a librarian working as a Library Technical Assistant managing a one-person library at a small satellite community college campus in Alabama. Whew. Today … life is completely different, and not just because I’ve been working from home nearly a month! I’m currently the Acquisitions Librarian (who also wears a Reference and Instruction hat most days) at a medium-sized state college in Georgia. I received my M.Ed. in Instructional Design and Technology a couple of years ago so I also work as an Instructional Designer for our Center for Excellence in Teaching and Learning, developing workshops for faculty and consulting with them on course design. And boy, howdy, I’ve been busy. I’ve recently been working with a library team to revamp our student learning objectives, assessment tools, and our peer observation form. I was part of the group who successfully got the library faculty included in the promotion and tenure process. And in my acquisitions role I’ve helped us switch to a new LMS, started a major weeding project removing 20k plus monographs, learned to negotiate with vendors and manage database resources, and juggled what was for me a mind-boggling budget. That’s a long way from sitting for ten hours a day at a tiny library’s circulation desk!

So how did I get from there to here? As with most stories, it starts with an unexpected change in circumstances.

In 2011, I got a new job. When I started the paraprofessional position in 2007, I helped open a branch campus library and this new job was much the same, except I would actually be library faculty. WooHoo! So my husband and I packed up our bags, moved to northwest Georgia, and I set to work building a new library from the ground up. The physical space was already determined, but I designed the layout, chose the furniture, and built the collection (mostly with second copies culled from the main library). It was another one-person-library situation, but it became clear pretty quickly that we definitely needed a second person to hold down the fort because I was in the classroom so often. For three years I continued to teach 30-50 library sessions a semester on two satellite campuses, and spent the rest of my time at the reference desk. I even had the opportunity to attend ACRL Immersion, which was a life- and instruction- changing experience for me. (Quick plug: I highly recommend it, especially if you feel inadequate in front of a class full of students.)

But ultimately, I still felt the siren-call of technical services. In a past life I was a bookstore special orders and office manager so in 2015, when our beloved Acquisitions Librarian retired, I applied and moved to the main campus to take over. It was a dream come true! I ordered books, managed databases, worked with vendors, did some cataloging. I still spent time at the reference desk, but I was mostly involved with back-office technical services projects.

Until….

I realized I actually missed being in the classroom. Wait a minute … I’m an introvert … how was that possible? Those few classes I had to teach at my first job were always the least fun things I did. But after being in the classroom so much in my recent position, I’d come to enjoy the interaction and now I realized I wanted to continue that. Enter another unexpected opportunity: At about the same time as this surprising self-revelation, the college’s web-based course offerings expanded mightily. The library needed someone to become an “embedded librarian” and work with those online faculty and students. I volunteered, and discovered a whole new world. I worked with faculty directly to develop assignments and even, in a few cases, did some grading. I learned how to use technology in ways far beyond searching databases for information. I started working with assessment, and scaffolding instruction sessions which would lead to better student learning, and considering what a structured one-shot class should look like instead of the free-for-all “teach the students everything in an hour” that is still common practice.

That work led me, eventually, to an instructional design program in 2016 and to where I find myself now. As I’ve been considering what to write for this post, I realized how much has changed in my life over the past ten years. It didn’t seem like such a seismic shift when I was in the moment, but reflecting back I am in awe of how different I am today. And that brings me to another startling bit of self-reflection. What should I call myself? Librarian, certainly. But I also live a lot of my life now on the “teaching faculty” side of the house, wearing my instructional designer hat. I’ve had the opportunity recently to apply for a library managerial position as well as an instructional designer position. I decided against both because, as I told my husband, “I am a librarian at heart.” I never wanted to be an administrator, so that was easy. And I can connect students and faculty with the information they need when they need it using all my hats. In reference and instruction, I do it the old-fashioned way. In acquisitions, I listen to what they need and find the resources to meet that need. As an instructional designer, I work on a meta-level, through pedagogy and design and lay the groundwork for teaching BOTH faculty and students how to better meet their information needs.

If I’ve changed this much in ten years, I wonder what life will be like in 2030? Onward and upward!