Where Are They Now? Former FYALs Reflect: Lily Troia Asks: Who are We When We Leave “The Library”?

When invited to write this former first-year librarian “where are you now” post some questions immediately popped into my head: What does it mean to be “a librarian;” is it synonymous with practicing “librarianship;” and perhaps, what most would assume — does it require you to work IN a library? Ironically, these were questions we often debated when I was earning my MLIS with a focus on archival practice — what were archivists? Were WE librarians, working in special collections, sometimes with “Librarian” in our title, yet technically members of an entirely different praxis? What about embedded librarians or those working for corporations, law firms, or (gasp) publishers? 

I look now at the circuitous path my career has taken and I see much more intersection and overlap than the converse — and find many ‘former’ librarians like me, who seem very much to live and breathe librarianship in all they do professionally. When folks ask me what I do for a living (pre-COVID), I always reply, “Oh, I’m a traveling librarian,” intended to sound seemingly oxymoronic, and always a conversation starter. Regardless, I love my job. 

For the past three and a half years I’ve been fortunate to be “at” Digital Science, working remotely and on the road, first as Engagement Manager for Altmetric — or as I liked to describe the position, an instruction and advocacy librarian to our global user base, supporting those interested in richer, more contextual bibliometrics, with an eye on connecting research visibility to broader impact. Now I specifically help research and scholarly institutions in this hemisphere develop frameworks for digital solutions that meet their unique needs — a role very similar to that of the electronic resources and scholarly communication librarians with whom I often work, only speaking from the solution-provider perspective. 

I cannot exaggerate how lucky I am to have found a company headquartered in London, providing me with numerous opportunities to explore the United Kingdom, The Netherlands, Germany — plus time frequenting some of the most impressive cities North America offers: Toronto, Boston, Washington D.C., Montreal, etc. and exploring those less-appreciated but worth discovery, like Cincinnati, OH, Rochester, NY, and London, Ontario (“the other London”). The privilege of zipping cross time zones on a weekly basis is not lost on me, nor was it a lifestyle I’d ever previously enjoyed. And all this while working with exciting new technologies, furthering my own scholarly and professional pursuits, and diving deeper into a global community committed to open science and scholarship. 

When I was officially a First Year Librarian for ACRLog I worked in an actual academic library at William and Mary, where I helped launch research data management for the campus and digital services for the VIrginia Institute of Marine Science (VIMS). This was an amazing position for me coming out of Simmons, where I balanced a pastiche of part-time digital asset management and scholarly communication jobs. I got to spend time on open access advocacy, work directly with researchers, and get involved with organization-wide committees and a taskforce focused on aligning technical services across campus, thanks to the keen leadership of a director who ensured the library was engaged in broader discussions at the institution. 

Did I mention the corner office with a view of the York River and the occasional dolphin sighting?  

It is more coincidence and circumstance that I ended up leaving. I began researching altmetrics when tasked with assessing ways of measuring broader social impact at VIMS, and serendipitously found Altmetric’s job ad when the time was right for me to move. A position that splits remote work and travel is not for everyone but suddenly in today’s shifted, crisis-mode climate, getting accustomed to working from home seems an apt skill to have developed in advance. 

I realize I am a vendor — in sales even — maybe the furthest thing from what most would view as a librarian, but I am a part of the same ecosystem, and at the very least library-adjacent. I speak and work with librarians every day, not across but at the same table, working to develop and seek the best solutions for each institution. I still speak at conferences and webinars, publish posters and contribute to literature in the LIS field and beyond. I am collaborating with librarians, IT, research administrators, scholars, faculty affairs, and more — just like before. 

It’s hard not to see how I practice library and information science every day, from the skills I learned while earning my MLIS — information management, metadata, copyright and instruction — to my approaches to librarianship, scholarship, responsible metrics: I bring my librarian self into everything I do. Whether helping the Ohio Innovation Exchange craft a job posting for a Library Engagement Strategist or blogging for my own company about cross-organizational efforts around managing faculty data

Yes, I work for a commercial company, but I feel genuinely proud to work at Digital Science, an organization started by researchers and scientists, employing more than a few librarians, each functioning in a unique role of librarianship — from systems project management, to bibliometrics, data curation, or metadata mapping — skill sets valued by our peers, and seen as unique and critical to our successes. Further, we are a team committed to supporting the scholarly community via direct partnerships, free offerings, and continued technological developments and insights that enhance and improve our shared landscape.  

I may not be working out of one library, but we all know today that librarians have roles across a litany of professional fields, and many of us are taking our degrees and turning librarianship into something new that works for us. For that, I am proud to still call myself a librarian. 

Reflecting on Seven Years of Librarianship

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now?: Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Ariana Santiago, Open Educational Resources Coordinator at the University of Houston.

Just over seven years ago, I began my career as an academic librarian. I also had the opportunity to write for the ACRLog First Year Academic Librarian Experience series. I’m so glad I did, because writing a monthly post motivated me to assess and reflect, and now I’m thankful that my old posts capture the unique experience of my first year on the job. So what have I been up to since then? And how have things changed?

Let’s start at the beginning

I started as the Residency Librarian for Undergraduate Services at the University of Iowa in August 2013. In my undergraduate services role, I focused on library outreach and information literacy instruction, and had a lot of flexibility to try things out so that I could make the most of my residency program. I got involved in campus committees, collaborated on outreach and programming events, was introduced to critical librarianship, and dove into learning about instructional design. I participated in professional development programs that had long lasting impacts on me, specifically ACRL Immersion: Intentional Teaching and the Minnesota Institute for Early Career Librarians from Traditionally Underrepresented Groups. I also dealt with uncertainty, knowing that I didn’t yet understand the full picture – of the library and university where I worked, and academia more broadly. I struggled with imposter syndrome, especially when it came to teaching, and hadn’t yet figured out how to ask for the help that I needed. I definitely didn’t have a long-term plan for my career, but I knew I wanted to improve and excel at what I was doing. 

Finding my niche with a side of burnout

After my residency, I moved to the University of Houston where I started as the Instruction Librarian in 2015. By this time I had gotten a lot more comfortable and confident with instruction, and really enjoyed not just being in the classroom and working with students, but the problem-solving nature of figuring out how to teach and engage students in different learning contexts. It was around this time that I started to realize my facilitation skills and that I really wanted to facilitate others’ success, whether through IL instruction, working with colleagues on their teaching, or leading a library project or committee. Unfortunately, I didn’t realize I was headed towards burnout. I got increasingly involved in professional service, started presenting and publishing as I prepared for eventual promotion, and was working on a second master’s degree (M.A. in Applied Learning and Instruction, which I completed in 2017), all the while maintaining a heavy teaching load. I think it’s safe to say I still hadn’t figured out how to ask for help, or even admit when I was struggling and needed help. 

Then in 2018, I got the opportunity to move into a new position at the University of Houston, and started as the Open Educational Resources (OER) Coordinator. I’ve read my fellow former FYAL’s posts and they all speak of the inspirations that shaped their career paths and landed them where they are today. For me, this part of my career trajectory was far less intentional. I had the opportunity to take on this position, though to be completely honest, at the time I wasn’t sure if I wanted to. But I took a chance, and I’m definitely glad that I did. 

Although an OER position wasn’t something I had been purposefully working towards, I’m now 2+ years into it and clearly see how this work builds on my previous experience and strengths. I’m contributing to improving teaching and learning by helping instructors incorporate OER into their courses, allowing students to have free and immediate access to course materials. I get to incorporate elements of instructional design and campus outreach, and there’s no shortage of problem-solving on a regular basis. I enjoy working closely with instructors to support them in reaching their instructional goals, and further facilitating student success. 

However, because I didn’t start with a strong background in OER, I often went back to feelings of imposter syndrome. When I transitioned into this new area, I was reminded of how it feels to truly step outside of your comfort zone and became painfully aware of how much I didn’t know or understand yet. Fortunately, by this time (or perhaps because of this experience) I had gotten a lot better at identifying when I needed help and asking for it. In recent years, I’ve also practiced my ability to say “no” to things. Earlier on, my eagerness to get involved and help out wherever help was needed led to burnout from taking on too much. Now I know the value of my time and to be more selective about the commitments I take on. 

Still figuring it out

In my very last FYAL post, I gave the following advice: don’t take on too much, ask for help, and keep the big picture in mind. Turns out this was pretty good advice for me to listen to throughout the years! To add on to that advice now: it’s okay to not have things all figured out. I admire people who know exactly where they’re headed and what they want out of their careers, but I’m not that person (at least not right now), and I think it’s okay to figure things out as you go. 

Along with everyone else right now, I don’t know what the future holds. I know that I’m about to submit my portfolio for promotion, and that I’ll continue to work from home for the immediate future, but that’s about it. I don’t know what the next seven years will bring, but I’m excited to find out!

Where Are They Now? A FYAL Update

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now? Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Rebecca Halpern, Undergraduate Engagement Team Leader at The Claremont Colleges Library.

Looking back at my posts from the days in my early career, I’m struck by how uncertain I seem. I definitely don’t remember feeling uncertain at the time, though I am known to stick to a strict “fake it till you make it” policy which results in an overinflation of confidence. In those early days, I grappled with what it means to be a do-it-yourself librarian and the bounds of jurisdiction, how to incorporate my critical politics into one-shots, the role of reference work in critical librarianship, and what the point of my MLIS even was. Underneath all this was that I was also grappling with part-time and precarious employment, much like many of my peers who entered librarianship during The Great Recession. I was worried and anxious, but also curious and (I’ll admit) idealistic. So much has changed in the last 7 (!!) years, but also really not that much.

What’s Changed, or Where Am I Now

The professional experience I gained while writing for FYALE gave me insight into how libraries work. As a member of 3-person library team, I was involved in collections, ILS and LMS management, interlibrary loan, reference, and instruction. I was fortunate to have a strong mentor who allowed me to try (and fail) a variety of projects, and ultimately I was able to identify the areas of librarianship I was best suited for. The combination of a supportive mentor and a platform like FYALE to explore the profession and learn from peers, aided in my search for my niche within the profession.

After leaving that position, I became the liaison librarian to the online Master of Social Work program at the University of Southern California. To say it was a complete change of pace from my previous job would be an incredible understatement. While my day-to-day work was largely the same (reference, instruction, collection development), working at a huge R-1 university where librarians were faculty and on a tenure-like system couldn’t have been a bigger culture shock. Suddenly I was faced with tenure and promotion schedules, publication and presentation requirements, and having to navigate a complex system of hierarchies and (sometimes unwritten) rules. More than anything, due to being part of a faculty system and serving on the library’s faculty council, I learned about power – how it works, how its distributed, how its sustained, and who doesn’t get any. I realized I wanted to move into a position that would allow me to have positional influence to be able to redistribute power to those least likely to get it.

With that realization, I changed positions and institutions to take on a role with positional authority and to continue to develop what were my burgeoning skills in facilitation and programmatic design and assessment. At The Claremont Colleges Library, I manage a team of two librarians and a handful of student staff members who do first-year instruction and non-curricular outreach, as well as overseeing our reference program. We’re a team that builds relationships and we especially look for ways to support students who are marginalized or historically underserved. It’s rewarding, but hard – and hoo boy do I still have a lot to learn about power.

What hasn’t changed, or How I’ll Always Be a Rabble Rouser

In one of my FYALE posts on critical librarianship (though I didn’t call it that at the time), I stated that my goal in instruction was for “my students to be rabble rousers.” While that statement shows my naivety to think that all students get a fair shake in their rabble-rousing opportunities, and obfuscates how the privileges I have allow me to a rabble rouse, I still kinda want to be around people who can shake things up, who are willing to confront and change harmful status quos. In addition to maintaining my, and developing a more complicated understanding of, critical library instruction practice, I’ve adopted anti-oppressive management techniques and seek out opportunities to identify ways to relinquish and redistribute power in my organization. I’m using the skills I’ve developed over the last 7 years – facilitation, lesson planning, program and outcomes assessment, qualitative methodology, and coalition building – for management, supervisory, and leadership roles in order to create more just and equitable processes in my workplace.

Moving Forward, or What Does the Future Hold

Like everyone else, I have no idea what the future will bring. I hope to move into more management and leadership positions, but what that will look like or where that will be is anyone’s guess. What I do know is that, in my experience, past is prelude. Since being an FYALE blogger, I’ve learned to do more listening than talking, more asking than answering. I try to attend at least one conference a year where I don’t present, so I can spend the time soaking up new knowledge rather than spending (at least part of it) obsessing over my slides and notes. And as I continue to find my way in this profession, as I take on more management and leadership roles, I know that deep and reflective listening will be my most-needed skill. I intend for the trajectory of my career to be one of inclusion and antiracist practice, and to continue the work of listening, problem-solving, and rabble rousing.

Getting out of the funk

If I were in a movie, we would be at the part where the scene speeds up and you see me, moving through the weeks. My outfits change, and I move around my one-bedroom apartment, sitting and standing in all different places as I work and try to get my work done. Some days I use my second monitor and other days, I prop my laptop up on a shoebox to recreate the standing desk I deeply miss. In the middle of the montage, it cuts to me cutting my bangs, realizing they are cut at a slight angle, but they’re out of my face and I can go back to speeding around my apartment.

Like many people, these days I’m worn out. The pandemic continues, the racial injustices in our country continue to happen, and some days all I want is to be able to hug my friends again. My institution, like others around the county, grapples with how to “come back for the fall.” My library puts together a dozen committees to figure out how to reopen the libraries. We learn that ICE has new rules for our international students. We pass three million COVID-19 cases in the United States. 

For most of my (short) professional life, I’ve taken a lot of personal joy and satisfaction from my work. I like the work I do and I care about the undergraduates I work with and support. I try to build programs that are sustainable and ones that respond to community needs. I reflect regularly on my practice and learn from my colleagues and peers who I look up to. And I gain energy and excitement about being in a work environment where I can run into my friends and colleagues throughout the day. But recently, with everything I mentioned in the paragraph above, I’m not getting that same level of joy and satisfaction these days. My remote work looks different and what I do this fall, with and for students, will look different. The plan I have right now is most likely going to change, in a few weeks, in a month, and in a few months. This heightened uncertainty (far more visible and palpable these days) resulted in me feeling more irritable, negative, and frustrated, with a touch of hopelessness. My whole vibe of, “Hailley is jazzed about everything” was really lacking in the last few weeks. It hasn’t been great and it hasn’t been good for my work, personally or professionally. 

To combat this, I’ve realized that I’ve started to find ways to “get out of..”

  • My department, by holding space for time with my friends at other institutions. LibParlor meetings continue to be a source of joy, to know we’re in similar boats at each of our institutions, but can still support one another, either through a nice little vent session or energetic celebrations of good things.
  • My library, by seeking out webinars, presentations, conversations, and other readings. Highlights include Shifting the Center: Transforming Academic Libraries through Generous Accountability by McKensie Mack, discovering #LISPedagogyChat, and the newest issue of Communications in Information Literacy (what an amazing list of authors included). It has been helping to think about big ideas as a way to move away from hyperfocusing on the local. 
  • State College. I’m writing this blog post tucked away in a cabin several hours away from State College. I feel grateful for the chance to do this, safely, and could feel myself relaxing as I got into my car and drove away on Wednesday afternoon.
  • My job, by creating space to talk to friends not in the library world, and making time in my day to do non-work things. It has been so nice to catch up with old friends, get the scoop on people I went to college with, and laugh at a whole host of things.
  • My head. This one can be tough, but I’m learning. Embroidery is good for that, and so is taking a long walk around my neighborhood, or going for a morning paddleboard (when I’m near a body of water). This is usually away from screens and the buzzing of notifications. 

Finally, I’ve started to be more intentional about grounding myself before starting something. I’ve seen grounding exercises more recently when I watched my friend prepare for a job talk and at the opening remarks for the Advancing Racial Equity and Inclusion in the Workplace Symposium. It’s a small act, but personally, has helped me focus on what I’m trying to accomplish and hone in on what needs to be done, ignoring the other distractions. 

I’m curious about what others are doing during this time. Have you found strategies or techniques that work for you? How are you stepping away or changing your librarianship during this time? What has been difficult and what has been bringing you joy? 

Ending the year with questions

It’s the end of the year and all the things I expect are happening. Students are camping out in the library, I’m working on end-of-the-semester recaps,  and I’m already thinking ahead to 2020. With the way the holiday lines up, I’ll leave campus before finals are over and graduation has occurred and when I return, it will be empty and quiet. Like many people, I’m looking forward to the break, turning on my out-of-office email and basking in several meeting-free days in a row.  

As I gear up for this last week, I’m leaving 2019 with a lot of questions. Asking questions is part of my job but recently my questions have gotten harder to easily answer. You might have read my post in October, which raises a lot of questions about my type of librarianship. But beyond that I’m also thinking about: 

  • What does space mean to us?
  • What does it mean to be productive in a capitalist society and what space lends itself to being productive?
  • Where is my research agenda going? 
  • Where is my research project going to take me in 2020? 
  • How do we, as libraries, promote ourselves to students? Does it actually work? 
  • What is the spectrum of experiences in the library that we want our students to have?
  • How do you push back against the idea that a scholarly article is always reliable? And how do you do that in just 50 minutes? 
  • What should reference in an academic library look like? How is that tied with our instruction?  
  • Is it possible to lead transparently?
  • How do we tell a compelling story to administrators? What data do we need and how do we tell the story if we don’t have it? 
  • Will we recruit enough students for our new class

I’m lucky I can talk through these questions with my friends in academia, my supervisor, my formal and informal mentors, the students I work with, and my colleagues. While sometimes it feels strange to have so many questions and so little direction on how to answer them, I wonder if this means I’m getting somewhere. Or maybe I’m just getting more seasoned. But I’m ready to unpack these questions in 2020. Stay tuned to see what I discover.

What questions do you have as we end 2019?


Featured photo by Matthew Henry from Burst